Hey Lifehacker, Is there anything you can do if a telco isn't providing Android updates? I have a GT-N7105T (Galaxy Note 2 4G) supplied from Telstra and have been waiting on an update since last July. I've contacted Telstra a few times about the problem and they always say it's with Samsung. When I contact Samsung, their support team say "We don't know until the general public know". Telstra's Crowdsupport site always promises dates but nothing ever happens.
Is there anything I can do? I feel like Fred Flintstone using a buffalo horn as a phone. Thanks, Trying My Patience
According to Telstra's Handset Software Update page, the Samsung Galaxy Note 2 4G is currently in the final phases of testing. It should be receiving Android Jellybean+ 4.3 in early February.
As to your broader question, there isn't a whole lot you can do in situations like this -- you’re pretty much at the mercy of your telco. The phone contract you signed provided no guarantees about timely OS updates, which means Telstra technically owes you nothing.
That said, keeping customers happy is part of its job. If enough people complain about a specific update, there's a small choice it might get fast-tracked -- our advice is always to keep on bugging!
If you can't wait a day longer, you could always root the phone and install your own ROM. Click here to read our in-depth Android rooting guide which explains everything you need to know. Good luck!
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