The battle over whether TPG’s advertising for a $29.99 unlimited broadband plan was deceptive has been running for quite a while and isn’t finished yet. But this is now a practical outcome for consumers: if you signed up for the Unlimited ADSL2+ plan at that price but feel you were misled as to the total cost, you can now ask to be released from your contract.
Picture by CeBIT Australia
TPG made an undertaking to the Federal Court earlier this month that it would release any customers aggrieved by its promotion of the plan in 2010, which failed to note that line rental of $30 also had to be paid on top of the $29.99. The specific wording of the undertaking:
If a customer of TPG’s Unlimited ADSL2+ broadband plan notifies TPG that he or she was misled as to the monthly charge payable for the plan and indicates a desire to terminate his or her contract, TPG will permit such customers to terminate the contract without penalty
Note that TPG no longer markets its broadband plan this way; the cheapest entry-level plan is now $59.99. To take advantage of this undertaking, you would have to be on the $29.99 plan, not the more recent revision. If that’s you and you do want out, contact TPG customer service.
TPG is still appealing a $2 million fine imposed by the Federal Court. That case returns to court in November this year.