Aside from all the deployment challenges that NBNCo has faced, one of the other big issues has been customers have not received connections that run at the expected speeds. Many people that signed up for 50MBps plans, for example, have not seen those kinds of speeds and, in many cases, performance drops significantly in peak periods. In response, the Australian Competition and Consumer Commission (ACCC) has proposed a new "labelling" system to clarify what customers can expect.
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Over the last few months, the ACCC has been telling RSPs to ensure that their ads accurately represent what sorts of speeds customers can realistically expect from their NBN connection. But this isn't a new problem - anyone with an ADSL connection knows it's a game of roulette guessing what sorts of networks speeds to you'll get depending on proximity to an exchange, the quality of the copper and time of day. However, the ACCC has put RSPs on notice, telling them that misleading ads will see them come down hard.
Predicting the future is near impossible -- but that doesn‘t stop us all from having a red hot go. Human beings have been predicting the future since the beginning of history and the results range from the hilarious to the downright uncanny.
One thing all future predictions have in common: they‘re rooted in our current understanding of how the world works. It‘s difficult to escape that mindset. We have no idea how technology will evolve, so our ideas are connected to the technology of today.
Fresh on the heels of a similar declaration from Telstra, Optus has announced it will be compensating customers for slow NBN speeds. Here are the details.
The Competition and Consumer Amendment (Misuse of Market Power) Bill 2017 (Cth) which was passed on 23 August 2017 and the Competition and Consumer Amendment (Competition Policy Review) Bill which was passed but the Parliament today are about ensuring large companies don't stifle competition and ensure that abuses of market power are stopped. The previous laws looked at the purpose of mergers, acquisitions and other actions whereas the new rules examine the potential affects of company activities, as well as their purpose.
If you have a domain name registered in Australia you've probably received what looks like a renewal notice telling you you need pay a few hundred bucks for that domain you registered for $20 a year or two ago. The ACCC is taking action against Domain Name Corp Pty Ltd and Domain Name Agency Pty Ltd over this scam.
Telecommunications companies are misleading customers over broadband internet speeds and the worst offenders will likely face prosecution over dodgy advertising by the end of the year, the consumer watchdog says.
Chairman Rod Sims said the Australian Competition and Consumer Commission (ACCC) would conduct "compliance sweeps" of broadband marketing and telco websites later this year in a bid to keep telcos honest about speeds available on the national broadband network.
The ACCC today opened a program where 4000 households will be recruited to test broadband speeds across the country - 2000 of them starting this year. Because a wide cross-section of households from around the country are needed to sign up, from a range of retail service providers, using a range of broadband technologies on different tiered speed plans - there's a public call out.
Remember the Apple 'Error 53' issue where iPhones were bricked after having their screen repaired by third-parties? Initially, Apple said the problem was that it couldn’t trust the TouchID sensor hadn’t been tampered with but then followed up saying the build of iOS that caused the issue included a checking feature that wasn’t intended for mass deployment.
Lumo Energy has paid a penalty of $10,800 to the ACCC for making a "false or misleading" representation of its energy discounts under Australian Consumer Law.
In February this year Lumo stated on its website that consumers could save 33 per cent off their total electricity bill, and 17 per cent off their total gas bill if they switched to Lumo. Despite offering electricity to Victoria, South Australia and Queensland, it turns out this offer was only available to Victorian customers - something Lumo failed to mention.
The ACCC has warned thousands of homeowners across Australia with faulty electrical cables installed in their homes. The Infinity cable installed in NSW homes in 2010 could have already started cracking, the ACCC says, with remaining states and territories (where it was installed from 2011) in danger from next year.
The Australian Competition and Consumer Commission has ruled against a wholesale domestic mobile roaming service - which would allow rival telcos to roam using Telstra's network - stating there was "insufficient evidence" a declaration on the service would improve the current state of competition.
It is a move both Vodafone and Pivotel have called a "missed opportunity" for regional Australians who are currently solely reliant on Telstra for their telecommunications needs.
Australia's consumer and competition watchdog is taking Apple to court again. This time, it's over the Error 53 "security feature" that bricked iPhones with third-party screen repairs. The ACCC says its investigation shows Apple appears to have refused to look at defective devices repaired by a third party.
Last week's announcement by the ACCC to block a number of banks from acting as a block in negotiating with Apple over access to Apple Pay was hardly a surprise, given previous comments by the business regulator. But it says a lot about some of the wealthiest and most powerful businesses in the country that they felt the need to get help from the regulator.
More than 20,000 shoppers complained to the Australian Competition and Consumer Commission about consumer guarantees in 2016, with more than a quarter reporting problems returning electronics and whitegoods to retailers.
As the Christmas period ends and Boxing Day sales wind down, the ACCC is reminding shoppers they have automatic guarantee rights that a product will work for a reasonable period of time under the Australian Consumer Law.
Consumer watchdog Choice has sent a "super complaint" to the Australian Competition and Consumer Commission (ACCC) about the airline sector which it accuses of dodging myriad consumer laws - especially when it comes to the terms and conditions for online bookings. Here are five ways Aussie airlines currently mislead and rip off customers, as outlined by Choice.