The Australian Competition and Comnsumer Commission (ACCC) has put the smack down on Fitbit after the company made representations to buyers about their rights that were contrary to Australian consumer law. From November 2016 to March 2017, Fitbit told customers that its warranty was only available for one year and that faulty products would be only replaced for the remainder of the calendar year or 30 days, whichever was longer.
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The list of vehicles requiring replacement of defective Takata airbags continues to grow, with the ACCC adding a further million vehicles to a future recall list. With two in seven vehicles on Australian roads requiring replacement, there's a decent chance your vehicle is on the list. We have all the information on the recall here.
The Australian Competition and Consumer Commission (ACCC) has released their annual Targeting scams report as they kick off Scam Awareness Week. They found that more people than ever are being scammed and that the amount of money we're losing is up on previous years with the average loss pegged at $6500.
Google is being investigated by the Australian Competition and Consumer Commission following revelations, that came to light through research by Oracle, that the company has been using mobile plan phone data to track the movements of Android phone users. And that is costing users a pretty penny as the data being collected adds about 1GB to the monthly use of many users.
HP sold about 220,000 printers in Australia with the euphemistically named “Dynamic Security Feature” (DSF). And while anything called a "security feature" sounds like a good thing, its purpose was to stop people from installing non-HP ink cartridges. As a result, the Australian Consumer and Competition Commission (ACCC) has told HP, through a court-enforceable undertaking to compensate customers who were unable to use non-HP ink cartridges due to an undisclosed technology in their printers.
Last week, the Australian Competition and Consumer Commission (ACCC) released its first performance report for the Monitoring Broadband Australia program. Against many critics' expectations, the results paint a reasonably positive picture of our National Broadband Network (NBN), although there is obviously still lots of room for improvement. This infographic from the ACCC breaks down the chief findings from the final report.
Last week, the ACCC released its first monthly report looking at the state of broadband in Australia, with a particular focus on whether the NBN is delivering on the promises made by RSPs, as well as how ISPs delivering pre-NBN services are faring. The data, collected with SamKnows under the "Measuring Broadband Australia" project paints a positive picture although there is room for improvement.
Uh-oh. The Australian Competition and Consumer Commission (ACCC) have today announced it has commenced proceedings against Telstra after the telco misled consumers and charged them for content they didn't even know they'd purchased. Now, more than 100,000 Telstra customers are eligible for a refund - here's how you can get it.
Aside from all the deployment challenges that NBNCo has faced, one of the other big issues has been customers have not received connections that run at the expected speeds. Many people that signed up for 50MBps plans, for example, have not seen those kinds of speeds and, in many cases, performance drops significantly in peak periods. In response, the Australian Competition and Consumer Commission (ACCC) has proposed a new "labelling" system to clarify what customers can expect.
The Australian Government has today announced a compulsory recall of all Takata airbags installed in Australian vehicles. The recall will affect two in seven cars on Australian roads and features a diverse list of manufacturers including Ford, Nissan, Mitsubishi, Mazda, BMW, Jeep and Toyota.
Here's how you can check if you car is affected by the recall.
Over the last few months, the ACCC has been telling RSPs to ensure that their ads accurately represent what sorts of speeds customers can realistically expect from their NBN connection. But this isn't a new problem - anyone with an ADSL connection knows it's a game of roulette guessing what sorts of networks speeds to you'll get depending on proximity to an exchange, the quality of the copper and time of day. However, the ACCC has put RSPs on notice, telling them that misleading ads will see them come down hard.
Fresh on the heels of a similar declaration from Telstra, Optus has announced it will be compensating customers for slow NBN speeds. Here are the details.
The Competition and Consumer Amendment (Misuse of Market Power) Bill 2017 (Cth) which was passed on 23 August 2017 and the Competition and Consumer Amendment (Competition Policy Review) Bill which was passed but the Parliament today are about ensuring large companies don't stifle competition and ensure that abuses of market power are stopped. The previous laws looked at the purpose of mergers, acquisitions and other actions whereas the new rules examine the potential affects of company activities, as well as their purpose.
If you have a domain name registered in Australia you've probably received what looks like a renewal notice telling you you need pay a few hundred bucks for that domain you registered for $20 a year or two ago. The ACCC is taking action against Domain Name Corp Pty Ltd and Domain Name Agency Pty Ltd over this scam.
Telecommunications companies are misleading customers over broadband internet speeds and the worst offenders will likely face prosecution over dodgy advertising by the end of the year, the consumer watchdog says.
Chairman Rod Sims said the Australian Competition and Consumer Commission (ACCC) would conduct "compliance sweeps" of broadband marketing and telco websites later this year in a bid to keep telcos honest about speeds available on the national broadband network.
The ACCC today opened a program where 4000 households will be recruited to test broadband speeds across the country - 2000 of them starting this year. Because a wide cross-section of households from around the country are needed to sign up, from a range of retail service providers, using a range of broadband technologies on different tiered speed plans - there's a public call out.
Remember the Apple 'Error 53' issue where iPhones were bricked after having their screen repaired by third-parties? Initially, Apple said the problem was that it couldn’t trust the TouchID sensor hadn’t been tampered with but then followed up saying the build of iOS that caused the issue included a checking feature that wasn’t intended for mass deployment.
Lumo Energy has paid a penalty of $10,800 to the ACCC for making a "false or misleading" representation of its energy discounts under Australian Consumer Law.
In February this year Lumo stated on its website that consumers could save 33 per cent off their total electricity bill, and 17 per cent off their total gas bill if they switched to Lumo. Despite offering electricity to Victoria, South Australia and Queensland, it turns out this offer was only available to Victorian customers - something Lumo failed to mention.