Tagged With isps

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A laggy internet connection is the last thing you want when playing online games. It can also ruin an online movie and even cause problems while making rapid searches on Google. This is sometimes caused by deliberate internet throttling - and your internet service provider (ISP) is to blame.

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Over the past six months, internet service providers have made a raft of changes to their National Broadband Network (NBN) products in a bid to improve transparency with customers. Based on recommendations provided by the ACCC, the changes are supposed to make it easier to compare NBN products between different telcos. Here's what you need to know.

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More Australians are being connected to the NBN than ever before and with this new service comes... a few bumps in the road. Or, a lot of bumps. Okay, a really large bump. For the period between July and December, the Telecommunications Industry Ombudsman (TIO) saw NBN complaints rise 203.9 percent compared to the same period last year.

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Thanks to the metadata retention law, nothing is private anymore. The Telecommunications (Interception and Access) Amendment (Data Retention) Act 2015 has not just put our privacy at risk, but also the privacy and security of friends, colleagues and loved ones we communicate with. Fortunately, there are steps you can take keep yourself protected.

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Like it or loathe it, the NBN rollout is going full-steam-ahead. The government has reportedly connected over 3 million premises meaning that more and more people each month are asking the same question: which NBN plan should I get?

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Many Australians risk losing their phone and internet access in 2017, with their home services cut off if they fail to switch to the National Broadband Network service available in their area. The shutdown date is looming for almost 350,000 Australian homes and businesses. Here's what you need to know.

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How does your ISP stack up against the rest in the Netflix stakes? Well, we could descend into fact-absent bickering or, you know, just check out Netflix's own stats for Australia's top service providers. It even has recent data and if you're a Telstra customer, don't expect to win any of these debates in the near future.

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It was meant to be the fix for Aussies fed up with getting a raw deal on online content — an internet service provider that let mums and dads sneak into the US Netflix library without needing to know a thing about virtual private networks or Smart DNS. But Yournet never launched — thanks to a letter from Foxtel's lawyers.

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In December last year, Internode switched from a tiered plan structure to a single option for its naked broadband offering -- 1000GB for $69.99. While a massive shift from Internode's modus operandi, it syncs with quasi-owner iiNet's plans, so no real surprises there. However, current Internode users looking to change their plans, it does come with a caveat -- all content is metered.

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Dear Lifehacker, I'm currently having internet problems with Optus and the technician is only able to come later next week. As such, I'll be out of service for around nine days, if not more. (Yeah, yeah: first world problems.) So my question is: am I entitled to get some kind of credit for the time I have "lost" on my contract? Also, if I'm on Optus for my mobile and use it for tethering, should I be able to credit the data usage over this time?

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Hey Lifehacker, I usually pay my internet account online via my ISP's website using a credit card, and get charged a small amount for a card payment. This is detailed on the web payment page just before I commit to pay so I am aware of the charge. Today the online payment gateway was down so I paid it by phone.