Over the past six months, internet service providers have made a raft of changes to their National Broadband Network (NBN) products in a bid to improve transparency with customers. Based on recommendations provided by the ACCC, the changes are supposed to make it easier to compare NBN products between different telcos. Here's what you need to know.
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More Australians are being connected to the NBN than ever before and with this new service comes... a few bumps in the road. Or, a lot of bumps. Okay, a really large bump. For the period between July and December, the Telecommunications Industry Ombudsman (TIO) saw NBN complaints rise 203.9 percent compared to the same period last year.
Thanks to the metadata retention law, nothing is private anymore. The Telecommunications (Interception and Access) Amendment (Data Retention) Act 2015 has not just put our privacy at risk, but also the privacy and security of friends, colleagues and loved ones we communicate with. Fortunately, there are steps you can take keep yourself protected.
Many Australians risk losing their phone and internet access in 2017, with their home services cut off if they fail to switch to the National Broadband Network service available in their area. The shutdown date is looming for almost 350,000 Australian homes and businesses. Here's what you need to know.
How does your ISP stack up against the rest in the Netflix stakes? Well, we could descend into fact-absent bickering or, you know, just check out Netflix's own stats for Australia's top service providers. It even has recent data and if you're a Telstra customer, don't expect to win any of these debates in the near future.
It was meant to be the fix for Aussies fed up with getting a raw deal on online content — an internet service provider that let mums and dads sneak into the US Netflix library without needing to know a thing about virtual private networks or Smart DNS. But Yournet never launched — thanks to a letter from Foxtel's lawyers.
In December last year, Internode switched from a tiered plan structure to a single option for its naked broadband offering -- 1000GB for $69.99. While a massive shift from Internode's modus operandi, it syncs with quasi-owner iiNet's plans, so no real surprises there. However, current Internode users looking to change their plans, it does come with a caveat -- all content is metered.
Dear Lifehacker, I'm currently having internet problems with Optus and the technician is only able to come later next week. As such, I'll be out of service for around nine days, if not more. (Yeah, yeah: first world problems.) So my question is: am I entitled to get some kind of credit for the time I have "lost" on my contract? Also, if I'm on Optus for my mobile and use it for tethering, should I be able to credit the data usage over this time?
Hey Lifehacker, I usually pay my internet account online via my ISP's website using a credit card, and get charged a small amount for a card payment. This is detailed on the web payment page just before I commit to pay so I am aware of the charge. Today the online payment gateway was down so I paid it by phone.
One of the big question marks over the controversial "metadata retention" legislation requiring ISPs to keep detailed records of what Australians do online was how much money the government would cough up to help deal with the increased costs the plan would create. Now we have an official figure: $131 million.
Netflix has been very popular amongst Australians since its launch in March -- so much so that Netflix itself says the speeds we have on offer from Internet service providers aren't fast enough.
You may not realise it, but you probably use multiple internet connections every day: your home network, your phone, and even hotspots and other devices. The downside: you can usually only use one at a time. Imagine if you could combine them all into one huge pipe that delivers faster downloads, smooth streaming, and crisp video calls. Here's how to do it, with a tool called Speedify.