Telstra’s BigPond Internet division has added a support channel on Twitter, allowing you to raise problems through the popular social network. Though most of the responses to date seem to effectively devolve to “a BigPond consultant will email U back”, it’s another weapon to keep in the support arsenal.
NEtskol
Sunday, September 28, 2008 at 10:48 PMits good but what about time frames
Adam
Monday, September 29, 2008 at 1:16 PMInternode and IINET has one too
http://www.twitter.com/internode
http://twitter.com/iinet
Angus Kidman
Monday, September 29, 2008 at 1:33 PMInternode’s is a news feed rather than a support channel though, and iiNet doesn’t seem to have been activated yet . . .
Adam
Monday, September 29, 2008 at 3:41 PMIINET and Internode will only use it for news announcements. Some of the customers use whirlpool as the point of contact and faux unofficial support service. You still need to ring support for any important issues.
Twiiter not exactly ideal for support service. It be a more of a “You tweet us. We’ll call you soon to investigate”