Companies might be happy to ring you in the middle of dinner, but they're noticeably less keen to make it easy for you to call them. At APC, Dan Warne reports that Telstra is about to shift most of its BigPond support centre to the Philippines, and is adding a interactive voice recognition (IVR) troubleshooting system you have to navigate before reaching a real person. Based on the sample call provided in the story, it doesn't work very well, but these kind of approaches are becoming more common. (I had a similarly frustrating experience with Vodafone's 'Lara' recently, and it ultimately diverted me to the wrong division anyway.) Are you happy to deal with IVR services if they get the job done more quickly, or are they just another pain in the neck? How could they be improved? Speak out in the comments. If you don't want to deal with a call centre, you could always try BigPond support via Twitter.
Telstra Automates Big Pond Support Line
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Earlier this month, it was revealed NBN Co had started initial talks with ISPs about how they could chuck an extra fee on video streaming, according to Commsday and iTNews. Naturally, all of Australia simultaneously freaked out because video streaming sites like Netflix, Stan and YouTube have become as much of a necessary part of daily life as food or maybe even oxygen. So, while the conversation around net neutrality has been ongoing in the United States for years, it had finally arrived to Australian shores. But with the 5G rollout picking up speed, it's likely Australians would just move to this and other alternatives for their streaming needs.
In a break from tradition, Netflix added most of its content on Wednesday this week instead of Friday. This means there isn't much coming to the service this weekend. Fortunately, the content that's there is definitely worth a watch.