Telstra Outage Fix: Restart Your Phones

Telstra’s mobile network is experiencing yet another outage, with thousands of 4G and 3G customers affected around the country. The good news is that Telstra has finally restored services for most customers. But you might need to restart your phone to get reconnected.

It appears Telstra is finally getting today’s mobile network issues under control, with the outage blamed on nondescript “hardware” issues that needed to be bypassed.

[referenced url=”https://www.lifehacker.com.au/2018/05/telstra-is-down-again/” thumb=”https://www.lifehacker.com.au/wp-content/uploads/sites/4/2018/01/telstra-410×231.jpg” title=”Telstra Outage: Mobile Network Down Again [Updated]” excerpt=”In what is becoming an all too common occurrence, the Telstra network isn’t working for thousands of users. Here are the details.”]

Here’s the latest statement from the company:

“Our 3G and 4G voice and data traffic volume continues to be progressively restored nationally.  We are working with many of our enterprise and government customers to ensure their services are restored as quickly as possible.”

However, multiple customers are still complaining about no service on social media. While services haven’t been restored to all areas yet, you might be able to reconnect to Telstra’s 4G network by restarting your phone:

Thanks.. your reply made me restart my phone and it came back 🙂

— Gurpreet Singh (@gurpreet_jaspal) May 21, 2018

If that doesn’t work, you’ll just have to sit tight and wait for Telstra to fix the issue. Sorry.

Here’s some other stuff you might want to know:

Telstra Outage: Who Is Affected?

Telstra has not revealed how many customers are affected, but it’s clearly a lot. Customer reports of outages on the Aussie Outages website peaked at 16,000.

What is causing Telstra’s outage?

Currently, Telstra has only identified “an issue” impacting 4G services. Here’s the only official statement from the telco:

We are working to resolve an issue impacting some 4G mobile voice and data services nationally which is also causing congestion for 3G services. We apologise for the inconvenience and are working to resolve the issue as soon as possible. We are still investigating the root cause. Calls to 000 will connect over other carriers’ networks where they have mobile coverage.