In what is becoming an all too common occurrence, the Telstra network isn’t working for thousands of users. Here are the details.
Update: Telstra is slowly getting the situation under control. Here’s the latest statement from the company:
Our 4G voice and data traffic volume is improving nationally after we bypassed hardware which had been preventing some customers from accessing the 4G mobile network. 3G voice and data volumes are also improving. We are very sorry for the interruption to services, either directly to customers or through business and government services.
Telstra’s social media accounts are currently flooded with complaints and queries from users who cannot access the network. Here’s the blanket Twitter response that customers are currently receiving:
So sorry for this disruption, to check if this is part of a known outage pop your address in on our outages page here and let us know what it advises: https://t.co/2vuEGd5QOC Ryan
— Telstra (@Telstra) May 21, 2018
According to Aussie Outages, around 8000 reports have been logged since 9am. Affected areas include Melbourne, Sydney, Brisbane, Perth, Adelaide, Hawthorn, Brunswick, Strathfield, Parramatta and Caulfield North.
The outage is also affecting third-party services:
— RACT (@RACTOfficial) May 21, 2018
Customers are being directed to Telstra’s Outages page where they can follow prompts for more information. Stay tuned for further updates.
Update: Here’s the official statement from Telstra:
We are working to resolve an issue impacting some 4G mobile voice and data services nationally which is also causing congestion for 3G services. We apologise for the inconvenience and are working to resolve the issue as soon as possible. We are still investigating the root cause. Calls to 000 will connect over other carriers’ networks where they have mobile coverage.
[Via Aussie Outages]