Telstra Only Has One Customer Connected To Its Fastest NBN Tier

Telstra Only Has One Customer Connected To Its Fastest NBN Tier
Image: Getty Images

According to the ACCC NBN Wholesale Market Indicators Report for March 2019, just one solitary customer has a 1Gbps connection on the NBN through Telstra. And Australia’s other telcos aren’t much better.

Of the 5.2 million premises connected to the NBN, just 77 across the entire country have connected to the fastest service – the one we were promised back at the start of the NBN project.

While the data published shows more people are opting for NBN plans that exceed ADSL speeds, around 60 per cent of NBN connections are still using 25Mbps and 50Mbps speeds. The fact fewer than 100 Australian homes enjoy a 1Gbps connection is a sad indictment.

I guess that decades of having the bar set so low with ADSL has set expectations at a level that means our fixed broadband speeds are far lower than those of many other developed countries.

It's Official: Australian Broadband Is Overpriced Crap

Australia's global broadband ranking isn't just slow - we're also one of the most expensive places in the world when it comes to accessing that data. New research from vouchercloud has looked at the cost of fixed broadband and it paints a damning picture of where we sit when it comes to access to fast and reasonably priced broadband.

Read more

Although our overall speeds are slowly improving, the rest of the world is getting faster broadband at a quicker rate than us… and the gap is widening.

Telstra’s marketshare on the NBN will likely increase now that the HFC rollout is in full swing after being delayed while network issues were being resolved. Perhaps once that’s a little further underway, we might see DOCSIS 3 given a full speed boost and deliver the full gigabit speeds its capable of. Perhaps one day we’ll even have access to the full duplex 10Gbps speeds promised by DOCSIS 3.1.

But, until then, it seems that 100Mbps is as good as it’s going to get. Particularly if Telstra remains the dominant player and doesn’t even advertise 100Mbps plans, much less 1Gbps plans, on its website.

If you want the fastest internet speed that are currently available, your best bet is to sign up to an NBN 100 plan. While these plans won’t get you anywhere near 1Gbps, they should provide enough speed for intensive workloads and Ultra HD video streaming. Here’s a look at how ISPs price their unlimited NBN 100 plans. (Click on the table for more info on each plan.)


  • Is that one customer has a connection fast enough to be capable of 1gbps or only one person has signed up for a 1gpbs plan? I didn’t even know Telstra sold 1gb plans, nevermind what they actually cost. Same goes for other providers.

  • How ironic – I’d love to be able to buy a 100mbps or even a 1gbps plan but because I have FTTP the fastest I can achieve is 33mb down and 7mb up …. insert sad face here

  • It wasn’t for lack of Want of the fastest connection for a lot of people… it was the insane prices that stopped us from getting faster connections… I was on ADSL2+ with TPG and paying a reasonable amount per month, but to get the same speeds or higher on NBN was more expensive!

  • on average of ~$300+ per month for a 1Gbps plan.. unsure how an average house hold can even afford this.

    “While the data published shows more people are opting for NBN plans that exceed ADSL speeds, around 60 per cent of NBN connections are still using 25Mbps and 50Mbps speeds. The fact fewer than 100 Australian homes enjoy a 1Gbps connection is a sad indictment.”

    Please be clear around whether this is port speed vs throughput / actual bandwidth … having a 1Gb port speed does not dictate our ability to afford it regardless

  • I’m stuck in a FTTC area. I asked about any options that would get me faster than 100/40 and they said it would likely cost me 6 grand to upgrade to fttp where it may be possible to reach faster speeds.

    I hold solid 93/33 speeds most days. But decided to not cancel my old optus cable and find a load balancer on ebay. So now I am on 200/37 for the most part. For a grand total of 140 a month.

    Do I want gigabit. Probably not until the price falls. Do I want something like 150/100, absolutely. And am looking into bonded fttc connections with my ISP for when optus cable is fully killed in my area.

    • Interesting way to go about it. Is the Optus cable getting cancelled by Optus soon as there is NBN rolled out in the area? I am currently a Optus cable subscriber but they have pretty much finished rolling out NBN. HFC. Optus has said it will be disconnecting the cable services soon for my area.

      • Optus cable is set to be retired atleast in my area. I recieved a letter saying it would be disconnected by end of april at the earliest. But its still running.

        The load balancer. Its a old server room switch that had the function. Cost $35 posted. You could use a linix box to accomplish the same. New dedicated devices cost more. This only speeds things up where things are uploaded or downloaded in chunks or in multiple feeds. E.g. netflix speeds up. But a file download from a website may not. My online backup client just queues multiple files at once. So i do see a speed increase.

        It also gives the benifit that if one connection goes down apart from a few lost packets I stay online.

        With the same ISP you can do something different and get “bonded” connection. Where they supply the balancer. But it speeds up even single file downloads because the isp splits packets evenly across both connections. This is not always double the cost. I have heard it can cost more or less than 2 normal connections depending on the ISP

        This practice was common for businesses back in the vdsl over phone line days.

    • Would you mind sharing more about the load balancer? I have never heard of those and didn’t know it was possible to get speeds faster than 100/40.

      • It’s possible to buy 2 separate internet services and combine their speeds using a load-balancing router. The setbacks of this are the cost of 2 internet plans (would be around $200 a month if both are NBN100), plus the cost of the load balancing router (they tend to retail for around $250, but there are a few cheaper ones on eBay). A popular load balancing router is the TP-Link TL-ER5120, although it doesn’t support WiFi so you’d also have to find an access point to use with it.

  • It’s because the NBN is expensive as hell. Sure my NBN50 41mbps is an upgrade from my ADSL 12mbps, but it can still be not enough at times.

    I’d love to upgrade but it’s not worth the extra $30 to go to NBN 100 when I’m already paying $70

  • I get the top tier pack from optus, it definitely gives me 100mbps down and about 30mbps up, and ive had it for about three years i think, my townhouse has fibre to the premises.

  • I have HFC. I can only go as high as 100/40. TPG doesn’t even maintain 50/20. As everyone else said, even getting 12/1 (which my ADSL connection was faster than), is more expensive than an ADSL plan.

  • I have Hybrid fibre Coaxial with Telstra and I guess because I live in a housing commission area, I basically have the fibre to my block mostly to myself and I average 95-97Mbps down and 35-38Mbps up 24/7 and since I started using IDM to boost my downloads, I regularly get in excess of 100Mb, my record is 116, considering that on ADSL I was paying for 24 and getting 12, it feels pretty good to see that needle go past the what I pay for line!!

Show more comments

Log in to comment on this story!