Annual figures for complaints to the Telecommunications Industry Ombudsman (TIO) show that the number of complaints were down, but almost 140,000 of us still had problems bad enough to make involving the TIO necessary. Which providers received the most complaints?
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The table below lists the number of complaints made ranked in order of provider. (Not all complaints result in formal investigations — the majority are usually resolved before that happens.) Companies which received less than 25 complaints are not listed.
Note that it’s not surprising that the biggest players — Telstra, Optus, Vodafone, iiNet and TPG — dominate the list. They have the most customers, so it’s to be expected that they’ll receive more complaints overall. The TIO doesn’t provide statistics on the number of customers for each provider, so we can’t calculate what prop
The said, the appearance of much smaller players high up the list is a clear indicator of a problem. The fact that Dodo has more complaints that iiNet (a far larger operation) suggests Dodo definitely has issues to address.
| Provider | # complaints |
|---|---|
| Telstra | 58,009 |
| Vodafone Australia | 34,511 |
| Optus Mobile | 14,144 |
| TPG Internet | 4,680 |
| Virgin Mobile (Australia) | 3,460 |
| Dodo Services | 3,186 |
| iiNet | 3,051 |
| Mobileworld Operating | 1,365 |
| Primus Telecommunications | 1,072 |
| Southern Phone Company | 956 |
| Medion Australia (ALDI) | 914 |
| M2 Commander | 864 |
| Business Service Brokers | 759 |
| Spintel | 548 |
| Smart Business Telecom | 460 |
| Club Telco | 451 |
| Internode | 438 |
| Vaya | 421 |
| Adam Internet | 407 |
| amaysim Australia | 365 |
| Live Connected | 357 |
| The Trustee for Zone Group Trust | 333 |
| Westnet | 315 |
| Telco Service Holdings | 310 |
| Zen Telecom | 309 |
| Exetel | 304 |
| Kogan Mobile | 289 |
| One Telecom | 265 |
| The Trustee for M & E ALCHI FAMILY TRUST | 259 |
| Engin | 255 |
| My Net Fone | 247 |
| ACN Pacific | 242 |
| Australian Private Networks | 238 |
| Sure Telecom | 231 |
| TransACT Capital Communications | 228 |
| UTel Networks | 227 |
| Boost Tel | 176 |
| iVoisys | 171 |
| Pennytel Australia | 156 |
| The Trustee for LETZ TALK TRUST | 142 |
| Next Business Telecommunications | 137 |
| Telco Blue | 131 |
| SkyMesh | 127 |
| EFTel Retail | 124 |
| Best Telecom Australia | 104 |
| Lebara Australia | 100 |
| Talk365 | 97 |
| Gazal Telecom Australia | 93 |
| Total Group | 81 |
| Soul Communications | 79 |
| The Trustee for The Talkco Unit Trust | 76 |
| Lycamobile | 64 |
| NBN Co | 63 |
| Southern Cross Telco | 63 |
| EFTel | 58 |
| Yatango Mobile (Australia) | 53 |
| M2 Clear | 51 |
| Vivid Wireless Pty | 50 |
| The Trustee for the Teligent Trust | 49 |
| Telco4u | 46 |
| Veetel Pty | 45 |
| AAPT | 44 |
| Ocean Broadband | 44 |
| Pulse Business Solutions | 44 |
| Think Mobile Pty | 43 |
| Flexirent Capital | 41 |
| PacNet Internet (A) | 40 |
| Prime Telecom | 39 |
| Max Telecom | 37 |
| Tel.Pacific | 36 |
| CardCall | 34 |
| Motion Telecom | 34 |
| HarbourIT | 31 |
| Telemates | 30 |
| Startel Communications | 29 |
| Allcomms.com.au | 28 |
| The trustee for Clear Networks Trust | 28 |
| Best Telecom | 27 |
| Community Telco Australia | 26 |
| TransACT Victoria Communication | 26 |
| Aussie Broadband | 25 |
| Intelico | 25 |
| Voicetalk | 25 |
Comments
4 responses to “Which Phone Companies And ISPs Had The Most Complaints?”
Good to see Amnet/Amcom aren’t on that list!
These figures should be normalised to be genuinely informative – like dividing number of complaints by the number of customers.
Unless we can see the relative amount of complaints to the number of customers they have then these figures are not that relevant.
mishtake
This list does not take into account that M2 commander also owns dodo, southern phone and iprimus. I work in telco b2b and I know Telstra has the largest amount of fixed wire services secondly it would be Optus then commander. Commander have relatively little services in comparison to others on the list ur when you add up the other subsidiaries there complaints for services is probably one of the worst