complaints

The Most Complained-About Companies In NSW

The Most Complained-About Companies In NSW

Even the most-respected of companies disappoint us sometimes and when that happens, there are complaints registers available for us around the country to air our frustrations or injustices. NSW Fair Trading has recently released the complaints for December 2019 and while there are a few usual suspects, a number of…

How To Get NBN Issues Fixed By Your Telco, Fast

How To Get NBN Issues Fixed By Your Telco, Fast

There are plenty of horror stories from people whose connection to the NBN has gone pear-shaped. Some of the worst case scenarios include having an NBN connection incorrectly provisioned and old connections disabled, leaving people with no internet and no phone line. When that happens – what can you do?

NBN Complaints Increased 160 Per Cent This Year

NBN Complaints Increased 160 Per Cent This Year

The ramp-up of the nationwide NBN rollout means that more Australians are finally getting connected to the National Broadband Network. And that’s a good thing. But the telecommunications industry ombudsman’s bleak 2016-17 annual report shows that complaints about Australia’s internet have overtaken mobile phones in volume, and over 27,000 complaints…