Tagged With complaints


There are plenty of horror stories from people whose connection to the NBN has gone pear-shaped. Some of the worst case scenarios include having an NBN connection incorrectly provisioned and old connections disabled, leaving people with no internet and no phone line. When that happens - what can you do?


More Australians are being connected to the NBN than ever before and with this new service comes... a few bumps in the road. Or, a lot of bumps. Okay, a really large bump. For the period between July and December, the Telecommunications Industry Ombudsman (TIO) saw NBN complaints rise 203.9 percent compared to the same period last year.


When you live in an apartment building with other people, you're bound to encounter at least one tenant who is a bit noisier than the rest. Whether it's excessively loud music, lovemaking or whatever, here's how to approach the situation without being an equally obnoxious neighbour.

Shared from Gizmodo


The ramp-up of the nationwide NBN rollout means that more Australians are finally getting connected to the National Broadband Network. And that's a good thing. But the telecommunications industry ombudsman's bleak 2016-17 annual report shows that complaints about Australia's internet have overtaken mobile phones in volume, and over 27,000 complaints about the performance of the NBN represent a 160 per cent rise versus the year past.

Shared from Gizmodo


Complaints to telecommunications providers are up by over 16 per cent, according to the latest report detailing the number of new landline, mobile and internet complaints the Telecommunications Industry Ombudsman (TIO) receives.

Optus is the worst offender, while Amaysim proves the most loved among customers.


The ACCC wants your feedback about the National Broadband Network in its current form. A national Communications Sector Market Study will help to determine how successfully Australia is transitioning to the NBN. In other words, it's an important opportunity for us to vent about backwards technology and sub par internet speeds...


NSW Fair Trading has just launched its Complaints Register to document which businesses in the state have received the most complaints each month. It has released its first lot of results for the month of July. Some notable companies on the register include Apple, Foxtel and Harvey Norman. Find out which companies topped the list.


No matter how well you manage your business, you'll still get a complaint or two every now and then. With the rise of social media, complaints can spread across multiple platforms and prove a hassle for companies to manage -- which is why Brisbane startup Winja wants to be the new destination for complaints.


Good news, everybody! Complaints to the Telecommunications Industry Ombudsman (TIO) have hit an eight-year low, although complaints about landlines (yes, still a thing) are on the rise.


Last week, I was traveling in Thailand. Other than getting a little nervous as the coup was called four hours before my scheduled exit from the country I found that my four-hour wait in the airport became a little less comfortable than expected.


The Telecommunications Industry Ombudsman (TIO) reports that for the first quarter of the year the level of complaints about mobile phones dropped by 30 per cent, but Australian consumers still found plenty to complain about, with an overall rise in complaints of 4.5 per cent.


The bulk of patient complaints in Australia are directed against the same small group of repeat offenders, a new study has found. The report discovered that just 3 per cent of doctors account for nearly half of all registered complaints. The paper also identifies the risk factors that point towards a complaint-prone doctor.


When you're complaining about bad service, it's easy to get frustrated with what usually ends up being less-than-helpful responses. Psychology Today points out that humour is a great defence that can help you with your argument, provided you do it right.