There are plenty of horror stories from people whose connection to the NBN has gone pear-shaped. Some of the worst case scenarios include having an NBN connection incorrectly provisioned and old connections disabled, leaving people with no internet and no phone line. When that happens - what can you do?
Tagged With complaints
More Australians are being connected to the NBN than ever before and with this new service comes... a few bumps in the road. Or, a lot of bumps. Okay, a really large bump. For the period between July and December, the Telecommunications Industry Ombudsman (TIO) saw NBN complaints rise 203.9 percent compared to the same period last year.
The ramp-up of the nationwide NBN rollout means that more Australians are finally getting connected to the National Broadband Network. And that's a good thing. But the telecommunications industry ombudsman's bleak 2016-17 annual report shows that complaints about Australia's internet have overtaken mobile phones in volume, and over 27,000 complaints about the performance of the NBN represent a 160 per cent rise versus the year past.
Complaints to telecommunications providers are up by over 16 per cent, according to the latest report detailing the number of new landline, mobile and internet complaints the Telecommunications Industry Ombudsman (TIO) receives.
Optus is the worst offender, while Amaysim proves the most loved among customers.
The ACCC wants your feedback about the National Broadband Network in its current form. A national Communications Sector Market Study will help to determine how successfully Australia is transitioning to the NBN. In other words, it's an important opportunity for us to vent about backwards technology and sub par internet speeds...
NSW Fair Trading has just launched its Complaints Register to document which businesses in the state have received the most complaints each month. It has released its first lot of results for the month of July. Some notable companies on the register include Apple, Foxtel and Harvey Norman. Find out which companies topped the list.
No matter how well you manage your business, you'll still get a complaint or two every now and then. With the rise of social media, complaints can spread across multiple platforms and prove a hassle for companies to manage -- which is why Brisbane startup Winja wants to be the new destination for complaints.
Anyone who's not in an area which has current National Broadband Network (NBN) rollout plans is complaining about the fact they have no prospect of high-speed connections in the near future. But what are actual customers who can get on the NBN complaining about?
Annual figures for complaints to the Telecommunications Industry Ombudsman (TIO) show that the number of complaints were down, but almost 140,000 of us still had problems bad enough to make involving the TIO necessary. Which providers received the most complaints?
The bulk of patient complaints in Australia are directed against the same small group of repeat offenders, a new study has found. The report discovered that just 3 per cent of doctors account for nearly half of all registered complaints. The paper also identifies the risk factors that point towards a complaint-prone doctor.