Over at Gizmodo, there’s a handy guide to how you can try and get a refund through Apple from the App Store for non-functioning apps, a process which does leave you at the mercy of Apple’s digital staff. It’s worth remembering that if an app doesn’t work in the way it’s described, under Australian law you’re entitled to a refund no matter what “conditions” Apple tries to impose.
Unless you’ve had need to trawl through the ACCC’s website to figure out the best way to acquire a refund or replacement, it’s unlikely you know the specific ins and outs of our legal system when it comes to dealing with these situations. According to the ACCC, 90 per cent of us fall into this group and, as such, the organisation has launched a new campaign to raise awareness.
If you were on one of the flights grounded by Qantas during last year’s industrial dispute, take note: today is the last day to get a refund on any flight that was cancelled during that period. Many people (myself included) put off doing that at the time because the phone lines were so busy, but January 31 is the final cut-off.
Dear Lifehacker, I just upgraded to Ultimate Cable (from Telstra). When I connect directly with the supplied NetGear router, I can get really good speeds, but when I hook up via my Billion 7800N, the connection becomes a lot slower.
We spend the months leading up to Christmas in a frenzy of shopping, but some of us then spend the days afterwards trying to exchange unwanted gifts or get faulty presents repaired. Know your legal rights before you hit the stores and you’re much more likely to get a good outcome. Lifehacker sums up your entitlements when it comes to refunds, exchanges and warranties.
One of the stated tax return processing aims for the Australian Taxation Office is to handle 94 per cent of electronically-submitted returns within 14 days. What figure did it ultimately achieve this year between July and October? 93 per cent.
We’ve passed the October 31 for submitting your 2010-2011 tax return, so there won’t be too many more updates from the Australian Taxation Office on how quickly it is processing returns. As of November 2, 8.988 million returns had been submitted, and 6.884 million had resulted in a refund.
Qantas’ grounding of all flights has left customers scrambling for alternatives to existing bookings. Assuming you can find a flight with other carriers, what are your options for getting a refund?
Monday is the last day to submit your 2010-2011 tax return if you’re doing it yourself, which means we’ll probably only see one or two more updates from the Australian Taxation Office (ATO) on its processing. In its latest missive, which covers submissions up to October 26, the average refund figure remains in the same area it has been for a while: $2428.42, with a total refund pool of more than $16 billion.
Dear Lifehacker, I’ve got a flight booked with Qantas, but with the threat of industrial action, the spokesperson on the phone cannot guarantee me that my flight will be running on the day. So I booked with a different carrier, but couldn’t get my fare refunded from Qantas. The problem is I don’t want a Qantas credit voucher, which is what they’re offering me. I want cash. Any advice on how to approach this issue? Thanks, Rescheduling Madly
