I had a pretty good experience the one time I flew Tiger as part of the 4 Airlines In One Day experiment, but the comments made it pretty clear that not everyone is so lucky. As such, the move by Tiger to ditch its fax-only complaints/feedback system in favour of a online option is welcome. After all, being forced to use a fax can only increase your aggravation levels. [Tiger via SMH via ZDNet]
Godfrey
Tuesday, May 10, 2011 at 3:37 PMMakes sense from an environmental perspective – instead of the fax machine at Tiger emptying straight into the bin, the emails can be deleted automatically.
Churba
Tuesday, May 10, 2011 at 4:07 PMFive minutes after this announcement, their website crashed under the load.