Tiger Airways Fined $110,000 For Spamming

Doesn't Tiger Airways already enough reputation problems without breaking spam email laws? The airline has been slapped with a $110,000 fine for failing to honour unsubscribe requests from customers on its email list.

The Australian Communications & Media Authority (ACMA) has been investigating Tiger since last December, following complaints from customers who continued receiving emails after unsubscribing from Tiger's mailing list. The airline has now agreed to an enforceable undertaking that will see its internal systems reviewed to ensure it complies with the Spam Act.

Signing up for email lists is a useful way to access cheaper fares, but you shouldn't have to keep receiving email you don't want if you've decided Tiger is not for you.

ACMA


Comments

    They should focus on the Chinese company, Alibaba's next.

    Their shit was EVERYWHERE at one point. I don't know quite what it's like now...probably the same as China doesn't seem to care about that sort of thing.

    Last edited 25/10/12 3:11 pm

    This is so amateur. Australia's spam laws are very reasonable - don't email people who don't have a reasonable expectation of being emailed by you (note they don't have to actually opt in; you could add customers to your email list, for example), and if they ask you to stop - stop. Every half decent mailing platform in the world lets you unsubscribe people.

    Now they're going to feel the pain of having every single move they make analysed, not to mention the $110,000 they've just been stung for!

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