Tiger Airways Now Accepting Complaint Forms Online

I had a pretty good experience the one time I flew Tiger as part of the 4 Airlines In One Day experiment, but the comments made it pretty clear that not everyone is so lucky. As such, the move by Tiger to ditch its fax-only complaints/feedback system in favour of a online option is welcome. After all, being forced to use a fax can only increase your aggravation levels. [Tiger via SMH via ZDNet]


Comments

    Makes sense from an environmental perspective - instead of the fax machine at Tiger emptying straight into the bin, the emails can be deleted automatically.

    Five minutes after this announcement, their website crashed under the load.

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