tech support
-
How Not To Email Customer Support
Nobody likes waiting on hold to talk to customer support, but for some reason, waiting for an email reply can be even more frustrating. Angrily smashing that “reply” button before you get a response might feel satisfying in the moment, but it actually decreases your chances of a timely resolution.
-
7 Lies You Should Never Tell Tech Support
Back when I was a uni student, I used to do tech support on the side. And I saw things. I wasn’t the only one. The people who work tech have heard every excuse and seen every horror your mind can conjure. Here are seven things you should never say to an IT staff member…
-
Tweet A Genius: Apple Support Lands On Twitter
Apple has launched a new Twitter account, @AppleSupport, so you can skip the Genius Bar queues – or make random complaints about all sorts of stuff based on what we’ve seen so far.
-
How To Find Reliable Tech Support For Family And Friends
We all know those people who run into technical trouble with their devices and just want them fixed. They’re not interested in learning to help themselves, and you don’t have time to help every time they get an error message. Luckily, there are ways to get them help they can turn to — help that…