Tagged With iinet

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Earlier this month, we reported on the downfall of iiNet's Sydney office and the mass redundancy of staff. Since then, more former workers from the troubled ISP have reached out from other offices around Australia. The company has inevitably changed since it was acquired by TPG over a year ago and based on the testimonies from ex-iiNet staffers, the situation looks grim for all of the remaining local iiNet operations, including Internode.

20

TPG currently stands as the second largest internet service provider (ISP) in Australia and is a force to be reckoned with in the telecommunications industry. Its rapid growth is mainly attributed to strategic acquisitions it has made in recent years. One of those acquisitions was iiNet, an ISP that boasted high customer satisfaction rates and was well-respected in the telco community.

It has been over a year since TPG bought iiNet and the situation looks bleak for the ISP that was once the darling of the telco industry. Most recently, iiNet's Sydney office was shut down and most of the staff were made redundant. We spoke to former iiNet employees to get the insider story on the aftermath of the TPG acquisition. We also spoke with iiNet to get its side of the story.

6

How does your ISP stack up against the rest in the Netflix stakes? Well, we could descend into fact-absent bickering or, you know, just check out Netflix's own stats for Australia's top service providers. It even has recent data and if you're a Telstra customer, don't expect to win any of these debates in the near future.

5

Problems on iiNet's network that started this morning at around 4am still haven't been resolved, and a subsequent crash of the company's contact centre has only added to customers' frustrations. Ten hours on, iNet's website suggests that a fix may be as many as three hours away.

6

Data allowances on mobile phone plans and mobile are much more generous than they used to be, but the volume on offer doesn't tell the whole story. Depending on exactly how your mobile provider counts data can make a huge difference to how quickly you burn through it. Planhacker rounds up the current policies for every mobile provider in Australia.

0

Internet service providers iiNet and Dodo have both come under fire from the Australian Communications and Media Authority (ACMA) for consumer protection law breaches relating to direct debits. The companies were warned for not complying with customers' authorisation for direct debit payments and failing to cancel a direct debit authorisation within three working days upon request. Read on for the full list of charges.

6

The government has recently started paying a lot more attention to copyright infringement -- specifically the downloading of music, movies, TV shows and related content via torrents, Usenet and other sources. Its most recent move was to release a discussion paper on the topic, along with a request for suggestions and feedback. Service provider iiNet has used the opportunity to set the record straight on a number of "facts" wielded by rights holders.

36

It's a familiar complaint: you're only part way through the month and you've already used up your download limit, leaving you with either a slow shaped connection or big excess usage fees. But just how large an allowance do you need? Is 1TB more than enough for most of us?