Consumer watchdogs CHOICE recently published the results of their Best NBN Providers report, and found iiNet at the top of the heap. Combining real-world speed tests and customer satisfaction scores, iiNet sits in first place above TPG, Telstra and Optus - in that order.
Consumer advocacy group Choice keeps track of NBN performance and customer satisfaction across retailers, and this week has named iiNet the best NBN provider for the last six months. The rankings are based off speed monitoring and customer surveys, and are designed to help consumers pick a provider that won't leave them with a dodgy connection.
Telstra cops a lot of (hard-earned) crap for its antics, but in the last two years, the company has picked up its Netflix game compared to its competitors. Back in July 2016, Telstra was dead-last in the performance race. Now, it's topping the list, neck-and-neck with the likes of Exetel and Optus.
iiNet, a brand that originally made its name for prioritising quality service over price, has plunged to the bottom of the monthly Netflix broadband rankings for the first time in the survey’s history.
We have received inside reports that iiNet's Melbourne office is shutting down today. Here's everything we know.
Earlier this month, we reported on the downfall of iiNet's Sydney office and the mass redundancy of staff. Since then, more former workers from the troubled ISP have reached out from other offices around Australia. The company has inevitably changed since it was acquired by TPG over a year ago and based on the testimonies from ex-iiNet staffers, the situation looks grim for all of the remaining local iiNet operations, including Internode.
TPG currently stands as the second largest internet service provider (ISP) in Australia and is a force to be reckoned with in the telecommunications industry. Its rapid growth is mainly attributed to strategic acquisitions it has made in recent years. One of those acquisitions was iiNet, an ISP that boasted high customer satisfaction rates and was well-respected in the telco community.
It has been over a year since TPG bought iiNet and the situation looks bleak for the ISP that was once the darling of the telco industry. Most recently, iiNet's Sydney office was shut down and most of the staff were made redundant. We spoke to former iiNet employees to get the insider story on the aftermath of the TPG acquisition. We also spoke with iiNet to get its side of the story.
iiNet has shut down its Sydney office and most of the staff have been made redundant. The Internet service provider (ISP) was acquired by TPG over a year ago. Here are the details.
How does your ISP stack up against the rest in the Netflix stakes? Well, we could descend into fact-absent bickering or, you know, just check out Netflix's own stats for Australia's top service providers. It even has recent data and if you're a Telstra customer, don't expect to win any of these debates in the near future.
Problems on iiNet's network that started this morning at around 4am still haven't been resolved, and a subsequent crash of the company's contact centre has only added to customers' frustrations. Ten hours on, iNet's website suggests that a fix may be as many as three hours away.
Data allowances on mobile phone plans and mobile are much more generous than they used to be, but the volume on offer doesn't tell the whole story. Depending on exactly how your mobile provider counts data can make a huge difference to how quickly you burn through it. Planhacker rounds up the current policies for every mobile provider in Australia.
There's a battle going on right now between TPG and M2 over who gets to buy iiNet. iiNet is favouring the TPG proposal, but whatever happens, it's now clear that iiNet itself will not disappear and its customer service won't be changed. Phew!
Our online privacy is constantly under threat. Our activities on the internet are monitored for a variety of reasons and our human right of privacy is often pitted against other human rights like freedom of expression.
There will be thousands of Australians who are now concerned about the prospect of receiving lawyers letters accusing them of downloading the movie the Dallas Buyers Club in April or May of 2014.
Brief news items of note for Lifehacker readers, including: iiNet loses piracy case against Dallas Buyers Club, get a free sample of dog shampoo from PINCHme, the best images from Sunday's blood moon eclipse.
TPG has just announced that it is planning to buy iiNet for a whopping $1.4 billion. That will make the combined entity Australia's second-largest ISP.
With Dodo joining the ranks of ISPs offering pay-TV service Fetch TV, it's worth considering your Fetch TV options. Here are the current deals from each ISP that offers it.
Internet service providers iiNet and Dodo have both come under fire from the Australian Communications and Media Authority (ACMA) for consumer protection law breaches relating to direct debits. The companies were warned for not complying with customers' authorisation for direct debit payments and failing to cancel a direct debit authorisation within three working days upon request. Read on for the full list of charges.
It's not clear for many of us when (if ever) the National Broadband Network (NBN) will ever arrive. But for people who can already connect to the high-speed fibre network, which providers are they actually choosing?
The government has recently started paying a lot more attention to copyright infringement -- specifically the downloading of music, movies, TV shows and related content via torrents, Usenet and other sources. Its most recent move was to release a discussion paper on the topic, along with a request for suggestions and feedback. Service provider iiNet has used the opportunity to set the record straight on a number of "facts" wielded by rights holders.
