NBN Satisfaction Survey: Australia Has A New People's Champion

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If you're after an NBN plan you'll actually like, you should pay attention to the latest Roy Morgan Internet Service Provider Customer Satisfaction survey. Released recently, the survey polled almost 15,000 Australians (over the age of 14) as to how happy they were with their current internet provider. Here are the results.

Internode customers were found to love their telco the most, with an 82% customer satisfaction rating. Stablemates iiNet and TPG were close behind, coming in at 79% and 74% respectively.

Following the TPG Group were Optus and Telstra-owned Belong, both at 74%, and Telstra itself at 72%. Last up were Vocus Group-owned iPrimus and Dodo, at 71% and 70% respectively.

Image: Supplied

If you’re keen to get connected with one of these providers, here's a look at how their unlimited NBN 50 plans compare:

Satisfaction winner Internode is actually your cheapest option here, priced at $59.99 per month on a six-month contract. However, your bill will go up to $79.99 per month after your first six months are over. Internode reports typical evening speeds of 44.4Mbps on NBN 50 plans.

Belong is your cheapest option when you exclude timed discounts. You’ll pay $65 per month, but you’ll have to sign a 12-month contract to get the deal. If you’re interested in changing mobile provider too, Belong will give you $80 of free mobile credit. Belong reports typical evening speeds of 40Mbps on NBN 50 plans.

TPG is up next in terms of pricing at $69.99 per month. This plan is available on an 18-month contract, but you can opt for month-to-month instead if you drop $129.95 in upfront setup fees. TPG reports typical evening speeds of 43.7Mbps on NBN 50 plans.

And here's how unlimited NBN 100 plans from each of these providers compare:

Before we take a closer look, it's worth noting that iPrimus and Dodo don't offer NBN 100 speeds, and Telstra doesn't have an NBN 100 plan in its standard range. If you want 100Mbps on Telstra, you’ll need to sign-up for an NBN 50 plan and buy an NBN 100 speed boost for an extra $30 per month.

TPG is the most affordable out of this group, priced at $89.99 per month with evening speeds of 78.2Mbps. You can nab this plan on an 18-month contract or go month-to-month if you're happy paying $129.95 in setup fees.

Internode is again more expensive than its stablemate, coming in at $99.99 per month, alongside iiNet. Internode only reports evening speeds of 78.6Mbps on NBN 100 plans, which makes it faster than TPG but slower than iiNet. iiNet currently has the best typical evening speeds out of the TPG group, with the telco reporting 83.3Mbps during busy hours.

Both iiNet and Internode’s plans are available on a six-month contract (which gets you a discounted modem) or a month-to-month term.


Alex Choros is Managing Editor at WhistleOut, Australia's phone and internet comparison website.


Comments

    How come I see Aussie Broadband winning lots of customer satisfaction surveys but your not even including them?

    Why isn't Aussie Broadband on the list at all?

    Worth noting that Roy Morgan only includes: dodo, iiNet, Internode, iPrimus, OPTUSnet, Telstra BigPond, TPG Internet, Vodafone and West net. Aussie Broadband isn't in their survey. I'd wager the results would be a little different if they were.

    All the NBN officials and their reports seem to say the NBN is working well for the majority of customers.

    However, ask the same question at any random gathering, work, a party, a Bar mitzvah , whatever and the majority will say they are not happy with the NBN. It's make me wonder how many other truths are being bent by the NBN Co. Boycott comes to mind.

    What happened to Exetel? They have gone right off the list now!

    The glaring omission is Aussie Broadband, usually right up at the top with iiNet and TPG. No mention of them anywhere.

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