Tagged With telcos


While bigger telcos like Optus use the fact that they are a 'Tier 1' provider as a selling point, there's never been a proven advantage to this over retailers that don't own their own networks: until now. For the first time the ACCC has compared speeds between the main NBN retailers and the ones who have to lease backhaul capacity: and shown up a notable discrepancy.


Telcos offering NBN connections need to up their game from today, or risk heavy fines. With the NBN rollout being plagued with problems on all sides, ACMA is seeking to protect consumers from the seemingly all-too-common experience of being left high and dry without any internet while trying to switch over to the NBN - among other problems.


The ACCC has put telcos on notice in a year where it feels like it's had to pull them up on misleading advertising every week. Its latest salvo warns companies to make sure their advertising is clear and not misleading - threatening vastly increased penalties for companies that mess up.


Over the past six months, internet service providers have made a raft of changes to their National Broadband Network (NBN) products in a bid to improve transparency with customers. Based on recommendations provided by the ACCC, the changes are supposed to make it easier to compare NBN products between different telcos. Here's what you need to know.


The Australian Competition and Consumer Commission has ruled against a wholesale domestic mobile roaming service - which would allow rival telcos to roam using Telstra's network - stating there was "insufficient evidence" a declaration on the service would improve the current state of competition.

It is a move both Vodafone and Pivotel have called a "missed opportunity" for regional Australians who are currently solely reliant on Telstra for their telecommunications needs.


Optus' heavy-handed NBN migration tactics highlight how far telco call centres are prepared to bend the truth. Optus has been caught blatantly lying to its customers this month, telling some customers that NBN or the government are to blame for the fact that Optus is rushing to boot customers off its HFC cable network within weeks of an area being declared NBN-ready.

Worse yet, it's cut off some customers without warning and told them their service can't be restored – yet somes lines were magically reconnected after the media shone a little light on the situation.


Dear Lifehacker, I have a Samsung Galaxy 6 edge on a mobile contract that ends in December. I want to exchange my phone for an iPhone 7 now before my contract ends - how much would that cost? Also, can I upgrade to a new plan without having to pay off the remainder of my existing plan?

Shared from Gizmodo


Complaints to telecommunications providers are up by over 16 per cent, according to the latest report detailing the number of new landline, mobile and internet complaints the Telecommunications Industry Ombudsman (TIO) receives.

Optus is the worst offender, while Amaysim proves the most loved among customers.


Although many Aussies wouldn't believe it if you told them, our country's 3G and 4G mobile networks are regularly ranked among the best in the world. In actual fact, South Korea is the only country that consistently ranks ahead of Australia for overall mobile network speed and 3G or 4G availability, and our average download smartphone download speeds have cracked 25Mbps for the first time ever. OpenSignal's sixth Global State of the Mobile Network report paints a glowing picture of Australia's mobile telecommunications infrastructure.


Telstra is known to charge its customers more for its telecommunications services and has been getting away with it by being the "premium" provider. The telco boasted reliable services and excellent coverage across Australia, often being the only provider of mobile phone or internet that can service remote areas. But with the recent string of network outages, can Telstra continue to charge more for its services? Just how much more are Telstra customers forking out? Consumer group Choice has done an extensive pricing comparison. Read on to find out.


Problems on iiNet's network that started this morning at around 4am still haven't been resolved, and a subsequent crash of the company's contact centre has only added to customers' frustrations. Ten hours on, iNet's website suggests that a fix may be as many as three hours away.


The ACMA International Mobile Roaming Standard was originally introduced in June 2013 as a consumer protection measure, preventing global roamers from being hit by surprise charges. Now, in response to a shift in the technology and services by which global roaming is offered, and a government initiative to minimise red tape, ACMA has relaxed its standards.