Over the past six months, internet service providers have made a raft of changes to their National Broadband Network (NBN) products in a bid to improve transparency with customers. Based on recommendations provided by the ACCC, the changes are supposed to make it easier to compare NBN products between different telcos. Here's what you need to know.
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There's a new Australian mobile network in town(s) and it's named TPG. To get people on board with the new network, the telco announced yesterday that the first TPG customers will get the first six months of an unlimited mobile data plan for free and they expect to be ready to launch in "Q3-Q4". Here's all the details.
The Australian Competition and Consumer Commission has ruled against a wholesale domestic mobile roaming service - which would allow rival telcos to roam using Telstra's network - stating there was "insufficient evidence" a declaration on the service would improve the current state of competition.
It is a move both Vodafone and Pivotel have called a "missed opportunity" for regional Australians who are currently solely reliant on Telstra for their telecommunications needs.
Optus' heavy-handed NBN migration tactics highlight how far telco call centres are prepared to bend the truth. Optus has been caught blatantly lying to its customers this month, telling some customers that NBN or the government are to blame for the fact that Optus is rushing to boot customers off its HFC cable network within weeks of an area being declared NBN-ready.
Worse yet, it's cut off some customers without warning and told them their service can't be restored – yet somes lines were magically reconnected after the media shone a little light on the situation.
iiNet has shut down its Sydney office and most of the staff have been made redundant. The Internet service provider (ISP) was acquired by TPG over a year ago. Here are the details.
Consumers are confident they understand the contract they sign when buying a smartphone, but our research shows they don’t comprehend these documents very much at all. In fact the more information they are provided with the worse their understanding.
Complaints to telecommunications providers are up by over 16 per cent, according to the latest report detailing the number of new landline, mobile and internet complaints the Telecommunications Industry Ombudsman (TIO) receives.
Optus is the worst offender, while Amaysim proves the most loved among customers.
Although many Aussies wouldn't believe it if you told them, our country's 3G and 4G mobile networks are regularly ranked among the best in the world. In actual fact, South Korea is the only country that consistently ranks ahead of Australia for overall mobile network speed and 3G or 4G availability, and our average download smartphone download speeds have cracked 25Mbps for the first time ever. OpenSignal's sixth Global State of the Mobile Network report paints a glowing picture of Australia's mobile telecommunications infrastructure.
Telstra is known to charge its customers more for its telecommunications services and has been getting away with it by being the "premium" provider. The telco boasted reliable services and excellent coverage across Australia, often being the only provider of mobile phone or internet that can service remote areas. But with the recent string of network outages, can Telstra continue to charge more for its services? Just how much more are Telstra customers forking out? Consumer group Choice has done an extensive pricing comparison. Read on to find out.
The ACMA International Mobile Roaming Standard was originally introduced in June 2013 as a consumer protection measure, preventing global roamers from being hit by surprise charges. Now, in response to a shift in the technology and services by which global roaming is offered, and a government initiative to minimise red tape, ACMA has relaxed its standards.
The cost to ISPs for wholesale data is getting cheaper every year. That's the gist of the ACCC's just-released report into domestic transport capacity, which says that the cost of high-speed telco backhaul has fallen as much as 78 per cent for long distance routes. Australia's favourite national outpost Tasmania remains the thorn in the side of ISPs everywhere, though, with a new charge levied for the skinny pipes (and Basslink) running from the mainland.
The number of complaints sent to the Telecommunications Industry Ombudsman (TIO) are at their lowest level in nine years. On the whole, customers are more satisfied with the telco services they pay for, particularly when it comes to mobile coverage. However, complaints relating to internet services are on the rise with NBN causing more ire than ever.