When you have a problem with a company, it’s easy to get angry, but that anger is rarely an asset when you’re trying to get the problem fixed. The Consumerist has some suggestions for making sure your customer complaints are heard, taken seriously, and addressed quickly.
Photo by wavebreakmedia (Shutterstock).
We’ve previously discussed ways to take your complaint to the top and even how to find out who to complain to. Regardless, how you approach a manager, director, or even corporate exec with your problem will have a profound impact on whether your complaint goes to the trash or gets routed to someone tasked with resolving your problem.
The Consumerist article suggests that you make sure you have all of the necessary information someone would need to find your account and look up your customer history, assume that any new person to the problem doesn’t have information you may have given someone else, and make sure you get any promises or agreements you make with a customer service rep in writing (preferably via email) before your call ends. If you want help, trotting out sarcastic jabs and sidelong insults will get you nowhere.
If you’re emailing a corporate executive, make your email as succinct as possible. Describe the issue you’re having and let them know explicitly what it is you’re looking for, whether it’s a refund or replacement. Make sure your desired resolution is reasonable, and you can explain why you think it’s reasonable. Getting to the point will make sure your note gets read. For further effective complaining hints, hit the link below.
The Dos and Don’ts Of Getting Someone to Take Your Complaint Seriously [The Consumerist]