Emailing the CEO can be a handy strategy when all other service avenues have failed. CEOEmail is a site that can help you find out who to get in touch with.
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CEOEmail has a massive list of executive support contact information, including phone numbers, email addresses and regular customer service options for companies in the United States, the UK, Europe, Asia, Australia and Africa. Odds are if you need to get in touch with someone at a company, they have a lead that can help you.
Remember: don't just email a CEO willy nilly, or you'll find yourself ignored. Most CEOs have admin staff responsible for keeping their inboxes tidy and organised, so be polite, concise, and state explicitly what it is you're looking for, making it clear that the customer service department hasn't been willing to help you).