We’ve all had the occasional complaint with customer service, but we haven’t all enjoyed the fruits of a successfully lodged customer-service complaint. The New York Times‘ resident haggler rounds up a handful of tried and true reader-complaint methods that get results.
The post is full of ideas, but our favourite is probably the simplest of the bunch:
Ask this simple question: More than a few readers said that when stymied by phone reps, they simply ask, “What would you do if you were in my situation?” “Amazingly, they’ll often pass along an effective tip about how to get the desired result,” writes Frank Scalpone of Antioch, Calif.
We’ve hunted down plenty of haggling techniques in our day, but it’s nice to remember that sometimes to get the results you want, all you have to do is ask the right question. Photo by star5112.
Wags
Tuesday, May 25, 2010 at 10:46 PMAnother good question to ask: “What’s your name?” The call-taker will suddenly feel more responsible for solving the problem if you remove the anonymity. Add some accountability into the process!
James
Friday, June 4, 2010 at 7:55 PMIf they really give you grief, two words: Consumer Affairs.