We've all had the occasional complaint with customer service, but we haven't all enjoyed the fruits of a successfully lodged customer-service complaint. The New York Times' resident haggler rounds up a handful of tried and true reader-complaint methods that get results.
The post is full of ideas, but our favourite is probably the simplest of the bunch:
Ask this simple question: More than a few readers said that when stymied by phone reps, they simply ask, "What would you do if you were in my situation?" "Amazingly, they'll often pass along an effective tip about how to get the desired result," writes Frank Scalpone of Antioch, Calif.