Tagged With support

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Getting diagnosed with a serious illness that requires a lot of medical intervention is an extremely stressful experience. There’s a lot to navigate, and as the friend, family member or even casual acquaintance of someone going through a difficult health scenario, you want to help ease the burden, not make it worse. Here’s what you should and shouldn’t say to someone who is ill.

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The circumstances surrounding death are always a surprise. Even when it isn't sudden, when it has been expected for weeks - months, even - there is always the shock of absence and loss, and the overwhelming feeling that comes with all of the details that need to be tended to while in the throes of grief.

It's in those moments that people tend to neglect their own well being, as self-care often ends up as a last priority after taking care of children and sorting out funeral arrangements.

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Windows Vista will disappear from Microsoft's list of supported software in just four weeks. As the successor to Windows XP, Vista promised a lot but delivered little.

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Working in the IT department is often a thankless job. You're like the invisible behind-the-scenes worker who is only noticed when something breaks -- and then you're blamed for it. Here are seven misconceptions about tech support reps and the IT department you should know so you can work better with the IT guy or gal.

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Between call centres and endless phone menus, it's no surprise more of us turn to social media when we need customer service. Some companies are responsive . . . others, not so much. Getting the best, fastest help over social media is part art and part science. Here are some tips to get the best results, from someone who helps people over social media for a living.

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We've all been there: You call customer service, get bounced around, transferred, and dropped. Or worse, your issue never gets resolved even after you talk to someone. You probably know you can escalate to a manager, or even higher, to "executive" support. But at that level, there's an art to getting what you want. Here's what you need to know.

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The picture above shows a display in the Qantas Club lounge in Sydney which has crashed and become stuck on the Windows XP loading screen. These sorts of sights aren't uncommon, but it would be a mistake to blame this particular problem on the OS itself. Instead, the question should be: why is an OS which ends all support in just over nine months still running in a prominent public location for a major company?