customer service

  • How Not To Email Customer Support

    How Not To Email Customer Support

    Nobody likes waiting on hold to talk to customer support, but for some reason, waiting for an email reply can be even more frustrating. Angrily smashing that “reply” button before you get a response might feel satisfying in the moment, but it actually decreases your chances of a timely resolution.

  • Research Finds Online Customer Experience Mostly Sucks

    More than four of every five consumers say the experience they get from businesses over digital channels aren’t good enough according to recent research by Gartner. Looking at number of different uses cases such as placing a retail order, submitting a service request or paying a government bill, the study evaluated perceived ease of use…