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Customer Service
Nobody likes waiting on hold to talk to customer support, but for some reason, waiting for an email reply can be even more frustrating. Angrily smashing that “reply” button before you get a response might feel satisfying in the moment, but it actually decreases your chances of a timely resolution.
More than four of every five consumers say the experience they get from businesses over digital channels aren’t good enough according to recent research by Gartner. Looking at number of different uses cases such as placing a retail order, submitting a service request or paying a government bill, the study…
The aeroplane passenger in front of you has rudely reclined into your already-cramped leg space. You grumble and passive-aggressively kick their seat. They yell at you: they’re tired, they just want to sleep during the flight, so live with it, buddy! Which of you is the bad guy here? Neither,…
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