Customer Service

How Not To Email Customer Support

How Not To Email Customer Support

Nobody likes waiting on hold to talk to customer support, but for some reason, waiting for an email reply can be even more frustrating. Angrily smashing that “reply” button before you get a response might feel satisfying in the moment, but it actually decreases your chances of a timely resolution.

The Person Reclining Their Aeroplane Seat Is Not Your Enemy

The Person Reclining Their Aeroplane Seat Is Not Your Enemy

The aeroplane passenger in front of you has rudely reclined into your already-cramped leg space. You grumble and passive-aggressively kick their seat. They yell at you: they’re tired, they just want to sleep during the flight, so live with it, buddy! Which of you is the bad guy here? Neither,…