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customer service
Nobody likes waiting on hold to talk to customer support, but for some reason, waiting for an email reply can be even more frustrating. Angrily smashing that “reply” button before you get a response might feel satisfying in the moment, but it actually decreases your chances of a timely resolution.
In the latest (or, really, most recently unearthed) instance of the internet being creepier than most users realised, it has come to our attention that the text box you use to communicate with customer service reps at most websites doesn’t work the way you expect it to. In short: It…
Customer service is often considered a cost centre in many businesses. But ServiceNow’s global head of customer service management, Nitin Badjatia said it doesn’t have to be that way. On the contrary, investing in customer service can deliver significant benefits that outweigh the costs. I spoke with him at the…
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