Negotiation

How To Redirect A Defiant Kid

How To Redirect A Defiant Kid

If you’ve parented a young kid, there’s a good chance you’ve learned a little something about the art of negotiation. As much as we might like to give a direction and have it followed every time — because we said so, that’s why — sometimes kids are just like, “Nah,…

How To Listen Like A Hostage Negotiator

How To Listen Like A Hostage Negotiator

A hostage negotiation is often a literal matter of life and death, so the experts trained to handle them really know how to listen. While it’s unlikely you’ll ever need to convince someone to come out with their hands up, there are times when we need to push ourselves to…