A recent survey of 5000 respondents, including 100 businesses and 500 consumers from A/NZ, has found there's a wide disconnect between what we expect from customer service and what businesses deliver. Businesses greatly over-estimate their performance and customers still prefer traditional shopping channels although their service expectations aren't being consistently met.
Tagged With chatbots
Messaging services such as Slack and Facebook Messenger are just a few places you can play with bots, programs that provide a service within an app or platform. With Botlist, you can find a bot to fit your needs for a variety of services, including bots that will shave some seconds off your commute, help you convert files, and keep you on your diet by helping you document your dishes.
Zo is the spiritual successor to Microsoft Tay - the artificially intelligent chatbot that famously went into a racist, sexist meltdown in 2016. Zo was built with more sophisticated AI software than its predecessor, which translates to more fluid conversations and less maniacal hate speech. However, it turns out Zo really didn't care for the Life Is Strange video game series - and she doesn't care who knows it.
I'm very bad at processing my feelings alone. If I don't want to spiral into anxiety, I need to process with a conversation partner: my wife, my friends, my therapist. But what do I do with all the passing feelings that aren't worth draining someone else's time? I'm excited to try offloading this emotional labour to Woebot, a new chatbot therapist built by Stanford psychologists and AI developers.
Very soon – by the end of the year, probably – you won't need to be on Facebook in order to talk to your friends on Facebook. Your Facebook avatar will dutifully wish people happy birthday, congratulate them on the new job, accept invitations and send them jolly texts punctuated by your favourite emojis – all while you're asleep, or shopping, or undergoing major surgery.