Yeah, everything is a service these days. Optus has just rolled out a Contact-Centre-As-A-Service.
Contact centre picture from Shutterstock
The service, which runs on Cisco’s Hosted Collaboration Service (HCS) platform and was announced as Cisco Live! kicks off in Melbourne, is charged on a per-agent-per-month basis. Despite the name, Optus isn’t actually supplying the workers who go in the contact centre. After all, HR needs something to do.