Amazon Offers New Cloud-Based Customer Contact Centre Anthony Caruana Mar 29, 2017, 3:30pm 0 Amazon Connect pulls together a number of AWS services such as S3, Cloud Watch and lambda to create a cloud-based contact centre.
Optus Is Selling Contact-Centre-As-A-Service Angus Kidman Mar 19, 2014, 9:30am 2 Yeah, everything is a service these days. Optus has just rolled out a Contact-Centre-As-A-Service.