Google Apps Vs Office 365 Feature Showdown: Which Should You Use?

Microsoft took the beta label off Office 365 last week, and many consider the cloud-based productivity suite a potshot at Google and Google Apps. Office 365 may offer cloud-based document, storage and collaboration services that look like Google Apps, but the user experience and price tag are very different. Here's a look at the major differences between them.

User Experience

The way the user interacts with the application suite may be the biggest difference between Google Apps and Office 365. When you use Google Apps, you live in your web browser. You edit documents and spreadsheets in Google Docs through your browser, you get your email through Gmail, and you chat with colleagues using Google Talk – all in your browser.

Conversely, Office 365 requires you download a plug-in that will link your desktop with the cloud-based service. You'll need Microsoft Office installed on your desktop already, and you'll need the .NET framework installed. You'll also need Lync installed on your system as well if your organisation will leverage instant messaging and chat. It's a hefty list of system requirements you'll need just to get started, especially compared to Google Apps' requirements: a supported browser.

Document Collaboration

Microsoft Office documents are the de-facto standard in office environments, so it shouldn't surprise anyone that Office 365 has an easier time with advanced formatting in Microsoft Word documents and Excel spreadsheets than Google Apps does. Microsoft has put a lot of time and effort into making sure the polish in Microsoft Office made it to Office 365. Office 365 users get the same templates, formatting features and tools that desktop users get, and since the two services connect, you can create a slideshow in PowerPoint and upload it to Office 365 for editing later without worrying you'll lose the formatting or images.

If your organisation already makes heavy use of Microsoft Exchange for mail and Microsoft Office for productivity, Office 365 will appeal to those who want a familiar, robust tool. Google Apps, and specifically Google Docs, feels barren and plain by comparison, even if it's more accessible and open.

Google Docs, on the other hand, does a solid job of importing most Microsoft Office documents, auto-saving them, and giving groups a way to all work in and on the same documents and files at the same time without stepping on each other. It's definitely more bare-bones than Office 365, but it works seamlessly and without the need for desktop software.

Microsoft rolls in Sharepoint to handle document sharing and management, and depending on your opinion, it can be a good or a bad thing. Sharepoint adds a layer of complexity where Google allows more openness. While you do get the benefit of revision history, check-in/check-out, integration with Microsoft Office on the desktop, and integration with Sharepoint web services with Office 365, Google Docs offers much of the same and lets you and others work in the same document at the same time and see who's viewing and who edited last, all without the need for another platform.

Chat and Communication

Office 365's presence tools, including Lync (formerly known as Office Communication Server) integrates with other Microsoft Office and Office 365 products so you can always see if someone is available for chat or a VoIP call, or who's editing your document or viewing the same files that you are.

Google offers this with Google Talk and Google Voice. They're not as tightly integrated with Google Docs as Lync is with Office 365, but they're there -- in the US. For international customers, the Google Voice option doesn't exist.

The other area where Office 365 and Lync outshine Google Talk (and Google Voice) is in screen-sharing and white-boarding, which Lync has natively but Google Talk does not. Again, Microsoft has more polish and shine on its applications, but feature-for-feature, they're largely matched.


We've looked at the price differences between these two options in depth, but here are the basics. Google Apps Standard for your domain is free. Google Apps for Business offers two pricing plans: a flexible $US5/user per month where you can add or remove users at will and pay the difference, and a $US50/user per year plan where you commit for a year to get a discounted rate.

Office 365 requires the initial investment in Microsoft Office on your user desktops, some Microsoft Office Servers and services in your environment (like Active Directory,) but after that you'll pay $7.90/user per month for the small business plan. If you don't have Microsoft Office on your users' desktops, you can pay another $15.70/user per month to get each one of them a copy of Microsoft Office Professional Plus.

Larger enterprises can choose tiered pricing plans that run from $15.70/user per month up to $40.10/user per month depending on how many services that want hosted in the cloud versus in their own environments. There's no two ways about it: Office 365 will be more expensive for almost every business, but Microsoft thinks it has the feature depth to justify the price -- and at the higher price range, it does include a stack of features Google Apps doesn't.

Which One's Better?

The jury is still out, and even though Office 365 has been in beta for months, Microsoft has a lot of catching up to do if it wants to win back enterprises that are looking for affordable cloud-based collaboration products. The familiarity that almost every business has with Microsoft Office may play a big role going forward, but the price tag will be something else to overcome.

Feature-for-feature though, the two services offer the same basic functionality, although it can be said that Office 365 shines with polish and flare where Google Apps offers affordability and accessibility.


    I don't know if this author has actually Used Office 365. I've used it on Windows 7 (without Office installed), on Ubuntu 11.04, on Mac OS X and on iPad (iOS 5). On all of these platforms the Office Web Apps perform as well, if not better, than their Google Docs alternatives. You receive a little yellow banner the first time saying something like "Performance will be improved if you install Silverlight" which is fair enough.

    Google Docs is, in my opinion, still clunky and somewhat slow to use compared with Office 365 and SkyDrive. Oh and I trust Microsoft a hell of a lot more with my data than I do Google...But that's a matter of personal preference.

    My $0.02.

    Full disclosure: Unashamed Microsoft Fanboy and MCTS.

    I think that in all but the most dynamic company, MS is going to win this battle. People are just used to opening Word to edit a document, Excel for spreadsheets etc. It just feels natural to most office users who aren't prepared to change for change's sake unlike most of your reader base.

    Working in a browser is still a little cutting age for a lot of people, both older people who don't 'trust' doing things 'online', and younger who may harbour fears of what happens if the connection is lost mid-edit.

    Don't get me wrong, I've been a Google Apps fiend for years and love it but I wouldn't impose it on a workforce of 100 people of varying ages for the sake of a few bob.

    I've been wavering between Google and Microsoft for some time now, and the tension is only getting more fierce as the two camps add more and more to their offerings.
    For now, MS is still the better choice for me.

    If we start using it at work we'll probably go with office 365. Spending a couple of dollars more per user per month will be balanced out by less retraining, and it'll hook into our other MS products better (Exchange, MS Dynamics CRM), probably AD).

    If I was making recommendations to a small company or had the chance for a completely fresh start, I'd go with Google apps - and having a serious competitor with Google in this space should cause some quick product improvements.

    The Author has you mus-informed.
    Under Document Collaboration:
    Office 365 has 2 "levels" of editing your documents. Depending on your plan level (E2 or E3) you as a user will have an OPTION of Office 365 "WEB APP" or "Office Professional Plus".

    Office 365 "WEB APPS" is equivalent to Google Documents, fully browser based editing NOT requiring ANY downloads. (For simple authoring of documents.)

    Office 365 "Office Professional Plus" on the other hand allows you as a user to have the full experience of msOffice. This includes, Word, Excel, Powerpoint and OneNote. To get this FULL featured functionally you will be required to install tools to your computer. You will also still be given access to "Office Web Apps" to use online if you are using a different computer.

    The main difference between plan E2 and E3 are:(all plans include Office Web Apps except E1 which just has exchange)
    1) Office Professional Plus,
    2) Sharepoint
    3) Lync

    So if you compare Google Apps to Office Web Apps then it is a fair comparison. You cannot compare Google Apps to Office Professional Plus because they fall under a different category.

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