Tagged With refunds


With Christmas time comes a lot of gifting and with gifting comes some inevitable disappointments. Whether you were on the receiving end of a dud gift that just doesn't work or you gave something away that turned out to be faulty or didn't work as expected - it's important to know your rights when it comes to returning, repairing or refunding a product or service.

Here are a few tips to ensure you don't get stooged at the register when returning a product that didn't quite live up to expectations.


Every dog has his day -- even the clumsy ones. Samsung is currently replacing and refunding all Galaxy Note7 smartphones in Australia due to a dangerous battery fault. Now this is the bit that concerns the aforementioned clumsy types -- you are entitled to a remedy from Samsung even if you broke your phone in some other way. Smashed display? No problem. Busted USB port? S'all good. In short, you can score a replacement or refund regardless of the state your phone is in. Hurrah!

Predicting the future is near impossible -- but that doesn‘t stop us all from having a red hot go. Human beings have been predicting the future since the beginning of history and the results range from the hilarious to the downright uncanny.

One thing all future predictions have in common: they‘re rooted in our current understanding of how the world works. It‘s difficult to escape that mindset. We have no idea how technology will evolve, so our ideas are connected to the technology of today.


Earlier this year, a California court ruled that Facebook had to refund parents for their kids' accidental in-app purchases. If you've been there, or you've accidentally purchased an app you didn't want yourself, the good news is most digital stores offer some kind of refund policy. Here's how to get your money back.


To paraphrase Kate McCartney from The Katering Show, the Thermomix is a futuristic saucepan presumably spawned in a gangbang of different cooking appliances. It also has a tendency to explode without warning on its owners, causing horrific second-degree burns.

Following a mass incident report by consumer advocacy group CHOICE, the Australian Competition and Consumer Commission (ACCC) is launching an official investigation. This means you might finally be able to get that refund on your overpriced kitchen doodad.


Opinion: The 24-month phone contract is dead, writes News.com.au. Phone plans go out of date quickly, leaving their buyers stuck with small data quotas. But there's also the fact that new smartphones, bundled with these plans, are apparently a Bad Idea -- because they can be lost, or damaged, or stolen. It's that last point that is particularly galling.


Earlier in the month, an Australian woman suffered horrific second-degree burns to her chest, arms and stomach when her Thermomix cooking appliance unexpectedly burst open. Now, CHOICE is launching Australia's first mass incident report with plans to take the matter to the ACCC.


Bought a game from EA's Origin store in the past two years and had issues with it being faulty? It should be a lot easier to get a refund following an intervention by consumer regulator the Australian Competition and Consumer Commission (ACCC). Here's what you need to do.


Hey Lifehacker, I recently bought a GoPro 4 from an online retailer (BecexTech). It never arrived and I have been stuck in a seemingly endless loop of emails with BecexTech customer support blaming Australia Post and refusing to refund the purchase. Australia Post tell me they never received the item in the first place, BecexTech tell me Australia Post have lost it. Someone is obviously wrong (or lying). How can I force BecexTech to refund my purchase?


Hi Lifehacker, I recently bought a discounted bikini online and I want to exchange it for a smaller size, but the company's policy states that sale items cannot be exchanged or refunded. I didn't think simply swapping it over for a different size would be such a big deal, and just want to know my rights before I reply to them as I'm so frustrated!


We've talked before about how Valve is obliged to provide refunds for non-functioning games purchased on Steam under Australian consumer law, but actually getting the company to cough up has proved difficult for buyers. That might become a little easier with the Australian Competition and Consumer Commission (ACCC) taking Valve to court over its stance.


Dear Lifehacker, Recently I bought Watch Dogs for my PC via Steam. I checked the requirements prior to purchase and knew my machine was capable of running it on at least 'low' settings. When I tried to play the game, it crashed four times.


Hey Lifehacker, I'm running Batman: Arkham City on my Mac via Steam. On 21 December, it started crashing on launch every time I opened it. I emailed WB Games for support and didn't receive a reply until 8 January, when I received some canned advice designed for Windows users. I emailed them to reiterate that the advice wasn't relevant to Mac users, and received a reply this week that said "Sorry, we can't help you because we don't do Mac support". Do I have any rights in this situation?


Hey Lifehacker, Like many people, I planned to do my Christmas shopping early, which means more time between buying the item and opening it Christmas day. According to some stores (Apple's online store in particular), items have a 14-day return window. What happens if I buy the item on 1 December and sit it under the tree until 25 December, but then discover that it's faulty, not the right type of item or some other circumstance that would mean I'd have to send it back? Can the store refuse to exchange the item or refund the cost?