If a game doesn't work as advertised, Australian consumer law offers gamers plenty of recourse when it comes to getting a refund. But if you pre-order a game and change your mind - say you need the money back, or you've had a change of heart - the consumer protections are very different.
Tagged With refunds
After eleven days of competition, the Gold Coast Commonwealth Games drew to a close last night with what was supposed to be a celebration of the excellent achievements of its athletes and all its participants. Instead, it left a bitter taste in the mouths of (the very few) attendees, athletes and the 1.14 million people watching at home.
Uh-oh. The Australian Competition and Consumer Commission (ACCC) have today announced it has commenced proceedings against Telstra after the telco misled consumers and charged them for content they didn't even know they'd purchased. Now, more than 100,000 Telstra customers are eligible for a refund - here's how you can get it.
With Christmas time comes a lot of gifting and with gifting comes some inevitable disappointments. Whether you were on the receiving end of a dud gift that just doesn't work or you gave something away that turned out to be faulty or didn't work as expected - it's important to know your rights when it comes to returning, repairing or refunding a product or service.
Here are a few tips to ensure you don't get stooged at the register when returning a product that didn't quite live up to expectations.
Every dog has his day -- even the clumsy ones. Samsung is currently replacing and refunding all Galaxy Note7 smartphones in Australia due to a dangerous battery fault. Now this is the bit that concerns the aforementioned clumsy types -- you are entitled to a remedy from Samsung even if you broke your phone in some other way. Smashed display? No problem. Busted USB port? S'all good. In short, you can score a replacement or refund regardless of the state your phone is in. Hurrah!
Earlier this year, a California court ruled that Facebook had to refund parents for their kids' accidental in-app purchases. If you've been there, or you've accidentally purchased an app you didn't want yourself, the good news is most digital stores offer some kind of refund policy. Here's how to get your money back.
To paraphrase Kate McCartney from The Katering Show, the Thermomix is a futuristic saucepan presumably spawned in a gangbang of different cooking appliances. It also has a tendency to explode without warning on its owners, causing horrific second-degree burns.
Following a mass incident report by consumer advocacy group CHOICE, the Australian Competition and Consumer Commission (ACCC) is launching an official investigation. This means you might finally be able to get that refund on your overpriced kitchen doodad.
Opinion: The 24-month phone contract is dead, writes News.com.au. Phone plans go out of date quickly, leaving their buyers stuck with small data quotas. But there's also the fact that new smartphones, bundled with these plans, are apparently a Bad Idea -- because they can be lost, or damaged, or stolen. It's that last point that is particularly galling.
Hey Lifehacker, I recently bought a GoPro 4 from an online retailer (BecexTech). It never arrived and I have been stuck in a seemingly endless loop of emails with BecexTech customer support blaming Australia Post and refusing to refund the purchase. Australia Post tell me they never received the item in the first place, BecexTech tell me Australia Post have lost it. Someone is obviously wrong (or lying). How can I force BecexTech to refund my purchase?
Dear Lifehacker, With recent events such as the Lenovo Superfish malware problem, I was wondering if it is possible to return an item discovered to have unexpected features. If it turns out that my laptop was shipped with Superfish, is that grounds to return it? And could I return a Lenovo laptop that didn't have the problem based on the lack of trust?
Hi Lifehacker, I recently bought a discounted bikini online and I want to exchange it for a smaller size, but the company's policy states that sale items cannot be exchanged or refunded. I didn't think simply swapping it over for a different size would be such a big deal, and just want to know my rights before I reply to them as I'm so frustrated!
We've talked before about how Valve is obliged to provide refunds for non-functioning games purchased on Steam under Australian consumer law, but actually getting the company to cough up has proved difficult for buyers. That might become a little easier with the Australian Competition and Consumer Commission (ACCC) taking Valve to court over its stance.
We've covered ways of getting a refund after the 15 minute window at the Google Play Store. Google recently expanded the default window to two hours -- somewhat secretively.
Hey Lifehacker, I'm running Batman: Arkham City on my Mac via Steam. On 21 December, it started crashing on launch every time I opened it. I emailed WB Games for support and didn't receive a reply until 8 January, when I received some canned advice designed for Windows users. I emailed them to reiterate that the advice wasn't relevant to Mac users, and received a reply this week that said "Sorry, we can't help you because we don't do Mac support". Do I have any rights in this situation?