Online Reviews

One-Star Ratings Are The Worst, Says Science

One-Star Ratings Are The Worst, Says Science

One-star reviews, in addition to being the least helpful kind of review, are also the longest and the worst-spelled. Data journalism blog Priceonomics analysed 100,000 online product reviews and found that 40 per cent of one-star reviews have at least one spelling mistake, vs. under 30 per cent of five-star…

Yelp Is Awful For Everyone Involved

Yelp Is Awful For Everyone Involved

“Your review on Yelp is destroying my business,” he says to me, clearly clenching his teeth, “How long do I have to suffer because of your negative review?” A few weeks ago, I got a phone call from a contractor because of a review I’d left. What ensued was a…