feedback
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The Art Of Feedback: Striking A Balance Between Guidance And Criticism
It’s easy to assume that pointing out a mistake constitutes as feedback, and it does to an extent. But that’s similar to telling your partner it’s raining outside and not handing them an umbrella. Feedback is instructive language that positively influences behaviour. It has an assumed intrinsic benefit: it provides knowledge on how to improve…
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Establish A ‘Mutual Learning’ Approach To Give Better Feedback
We’ve all heard of the “sandwich” method of giving feedback. While this is effective for small stuff, it can make serious critical feedback less useful. If it’s an important problem to address, use a “mutual learning” approach.
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Give Better Feedback By Using ‘And’ Instead Of ‘But’
When you’re trying to give good feedback, you can often negate your efforts by adding a “but” after a positive statement. By using “and” instead, you can avoid someone getting defensive or vulnerable.
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Don’t Let Negative Feedback Accumulate
If someone is doing things wrong, don’t accumulate a list offences for one massive criticism frenzy. Regularly let them know about mistakes so feedback becomes part of the routine.