customer service
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How Watson Counters Customer Stupidity
6IBM’s Watson platform is being touted as the biggest paradigm shift to hit computing since we stopped using punched cards in the 1950s. Eschewing traditional programming, Watson is a cognitive computing platform that uses artificial intelligence to essentially think for itself. The system is capable of answering questions posed in natural language and is being…
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Use Humour To Make A Complaint More Effective
When you’re complaining about bad service, it’s easy to get frustrated with what usually ends up being less-than-helpful responses. Psychology Today points out that humour is a great defence that can help you with your argument, provided you do it right.
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How To Solve Customer Service Disasters When All Else Fails
Dealing with the any of the big telcos, banks or energy companies is usually a total nightmare. You’ll be bounced from person to person over the phone before being “disconnected” and left to start the grind all over again. You have all done it before. So what do you do to solve your dramas when…
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Pay Less By Ordering Over The Phone At The End Of The Month
Shopping online offers a simple convenience that doesn’t compare with sales over the phone. However, as frugal buyer LycanDarko points out, you can cut costs significantly with a call at the end of the month.