Skype For Business Gets Business Class Upgrade

Skype for Business is getting a few more enterprise features, likely in response to the likes of Amazon and Google who are both ramping up and changing their enterprise comms applications. Among the new Skype for Business features are an app for Mac users and new features including Call Queues and Auto Attendant, as well as a preview of Skype for Business Online Call Analytics

Call Queues enable incoming calls to be routed to the next available live attendant and Auto Attendant provides an automated system to answer and route inbound calls using dial pad inputs and speech recognition - basically IVR functions that traditional PBX systems have been delivering for years.

Skype for Business drives digital transformation[Microsoft Office Blogs]


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