I like to believe that you get better customer service when you play nice and aim for a pleasant interaction, but I’ve also gotten what I wanted by sounding like a complete lunatic. Does it matter how you act so long as you persistently request what you want? How do you get good customer service?
Photo remixed from an original by Andresr (Shutterstock).
The Huffington Post suggests bad customer service comes from bad customers:
You asked: “Why can’t I ever f*cking get good customer service?” Well, ma’am, that might have something to do with you being a vulgar, miserable, malicious person. Maybe you get bad customer service because you’re a bad customer. Did you ever consider that possibility? I get it. “You’re the customer so you’re always right.” They work here so they have to bend over backwards for you “because that’s their job.” Well, you’re partially correct about that. Yes, you are a customer and, yes, they do work here. But it’s actually not their job to deal with psychopaths.
You want to aim high and treat people well whenever possible — which should come pretty close to always when talking about customer service — but does it actually make a difference in the way you get treated? Tell us about your experiences.
Maybe You Get Bad Customer Service Because You’re a Bad Customer [The Huffington Post]