Want proof we’re bad with passwords? A blog post from the Commonwealth Bank suggests that the ‘I forgot my password’ feature on NetBank is activated 50,000 times a month. Check out our top 10 mistakes people make with passwords to avoid falling into that category. [Blog.CommBank]
We Still Can’t Remember Our Passwords
Comments
6 responses to “We Still Can’t Remember Our Passwords”
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MichaelI blame auto complete. People just tick that box that says “Remember my password” then forget it, because they aren’t constantly typing it in. Then they get on another machine and find they can’t remember it.
That’s why I deliberately tell my browser not to remember passwords.
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bugwanI blame idiots! 😉 I am in charge of a team who manage a corporate website for an Australian company. Our number one challenge is carefully balancing ease of access for customers versus integrity of site security. All you need to do to double helpdesk calls is require your customers to change their password every so often. It’s seriously unbelievable…
Then again, with so many passwords floating around our heads (and no way of securely storing them on paper/phones, etc in a convenient manner), it’s no wonder…
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PhilI’m not familiar with the Commonwealth Bank site, but if it’s like some other bank sites where they (rightly) insist on very complex passwords, a good few of those activations may actually be when people find it easier to just go through the recovery process (driven by facts they don’t forget like birthdays or account numbers) than remember yet another password for one particular site.
LastPass or similar is still a good idea though! -
JaezassI’ve been using LastPass for a short while and I have tried the competition but I find it gets too far ahead of itself with multiple email logins. When I want to open a different email name in the same client like Gmail, it defaults back to the first login and I have to logout again to get it to let me log into my choice. Apart from that though it’s pretty good.
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B OutrageBlame the fact that on last count i had 55 passwords for stuff i use , including work. All supposedly unique and unguessable. that’s why i forget the dam thing, especially if your not supposed to write it down. The sooner we get rid of passwords (lazy security technique anyway) the better.
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MattI work the tech support desk of a large ISP, and every time someone calls up, they can barely remember their username, let alone their password. No matter how many times they’ve called up in the past, and been asked that question, they never know it.
To me, it’s pure and simple elitism. Every customer thinks they’re the only one, and far more important than any other person you have or will deal with, and you should know them like they were you’re own mother.
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