The NSW Department of Fair Trading has released its monthly data for January 2019, revealing which companies are the most complained about. Topping the list are a number of tech companies and electronics retailers, suggesting that shoppers are increasing their use of tech and that the sector has room for improvement.
The numbers of complaints aren’t all that high when you consider the number of transactions these companies complete each month.
Here are the top five.
| Business Name | Number of Complaints |
|---|---|
| Kogan | 70 |
| Apple | 39 |
| BestJet Travel | 34 |
| Samsung Electronics | 34 |
| Harvey Norman | 29 |
Looking back over the last few months of data, the most complained about businesses tend to be repeat offenders although the order changes. Kogan almost doubled the number of complaints in January from the previous month. But that’s to be expected as the number of transactions over Christmas would have been pretty high.
But Apple and Samsung, along with Kogan, tend to feature near the top of the list regularly.
You can look at the full complaints register as well as a detailed look at specific retailers and what areas of NSW saw the most complaints.
For a company to make the listing, the Department of Fair Trading needs to receive at least ten complaints in a month.
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