complaints
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Mobile Phone Billing Complaints On The Rise
5The good news? The overall number of complaints made to the Telecommunications Industry Ombudsman (TIO) actually decreased in the last financial year. The bad news? The TIO still received almost 200,000 complaints, and the majority relate to being overcharged for mobile phone services. Telstra has seen complaints decrease, but both Optus and Vodafone have seen…
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TIO Aiming To Fix The Whole Industry, Not Just Individual Complaints
The Telecommunications Industry Ombudsman (TIO) plays a vital role in helping consumers resolve complaints with phone companies and internet service providers, not all of whom have great reputations. Given the continued slackness evident in many of those operators, the TIO is expanding its role to try and fix issues at industry level.
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Ask LH: How Should I Make A Complaint Against A Large Company?
Dear Lifehacker, I just had a nasty run-in with customer service for a company I shop with, and I don’t think they’re listening to my complaints. How do I, the little guy, file a complaint appropriately when a large company has done something I find unfair to me? Signed, Not-So Important Caller
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Planhacker: Be Careful With Direct Debit Payments
Paying your bills via direct debit has many advantages: it’s automatic, there’s usually no fees involved, and it saves you dealing with paper documents. However, a rise in complaints about how phone companies and ISPs handle direct debit payments shows that a little caution remains wise.