banking
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Putting The Customer First In Customer Experience
2Daniel Bergan is Westpac’s lead on customer experience and has been at the forefront of the bank’s recent technology transformation. Despite Westpac being around for 200 years, Bergan says the company has gone through many transformations. But the pace of change has accelerated recently. At the Verint Engage conference held in Melbourne on 6-7 September,…
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Four Myths About Credit Unions, Debunked
It’s easy to be sceptical of banks. If you don’t like big banks, there’s an alternative, though: credit unions. Credit unions have become increasingly popular, but there are still a lot of misconceptions about how they work and what they offer.
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Here Are The Big Four Banks’ Excuses For Their Dodgy Practices
This week, Australia’s four major banks were forced to explain why they are raking in billions of dollars in profit at the expense of consumers to a parliament hearing. They were also grilled about a string of banking scandals in recent years. Here’s a summary of what the Commonwealth Bank, ANZ Bank, NAB and Westpac…
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Commonwealth Bank Cops Hefty Fine Due To A Programming Error
The Commonwealth Bank of Australia (CBA) has blamed a programming error for approving personal account overdrafts applications that should have been rejected. As a result, the bank has been fined $180,000 by the Australian Securities & Investments Commission (ASIC) for violating responsible lending laws and has been forced to write off $2.5 million in loan…