In order to help reduce the spread of the coronavirus, Apple announced last week that it will be closing all of its stores outside of China until March 27th. With no Apple Store to go to, that might pose a problem should your iPhone break or if your phone (or other Apple device) was already being repaired by Apple prior to the announcement.
To help answer those questions, Apple posted a FAQ on how things will work during the closure of its stores.
The short version:
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If you need to get your device repaired during the time the Apple Store is closed, you can start that process online.
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If your device is being repaired right now you can see the status of that repair here.
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If you need to return something, you’ll have 14 days from when Apple stores in your area open again to do so. That means if stores don’t open again until May 1st, you’ll have 14 days after that to make it happen.
Apple’s online support is still up and running, so if that iPhone repair is something software-based, then you might be able to get someone to help walk you through the repair yourself online as well.
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