Uh oh. According to a report on Phone Arena, a Samsung Galaxy S7 Edge in the US has burst into flames while charging. This is allegedly the third such incident involving the Samsung Galaxy S7 Edge in the past month. Here’s what you need to know.
An anonymous source who “works for one of the big U.S. wireless carriers” recently contacted Phone Arena about a customer who came into his store with a fire-damaged Samsung Galaxy S7 Edge.
According to the customer, the device burst into flames after being left to charge overnight using the supplied Samsung OEM charger. (Ironically, the customer had allegedly received the unit two weeks ago as a replacement for his Samsung Galaxy Note 7.)
There has now been at least three reports of exploding Galaxy S7 Edges since September. (The most serious was an incident in Ohio that caused the owner to suffer second and third degree burns. He is now in the process of suing Samsung.)
Now, we want to stress that there’s no reason for Galaxy S& Edge owners to be overly alarmed — at least, not yet. A few isolated incidents does not mean a safety recall is imminent: it could just be down to human error or a negligible fraction of faulty units. (As Phone Arena notes, the iPhone 7 has also allegedly “exploded” at least once.)
On the other hand, it’s worth noting that the ‘exploding Note7’ debacle started with similarly isolated reports. The global recall occurred many weeks later.
We’ve contacted Samsung and are awaiting comment. Until we have further information, you should probably keep a closer eye on your Galaxy S7 Edge: especially while it’s charging.
UPDATE: Samsung Electronics provided Lifehacker Australia with the following statement:
“We are unable to comment on this specific incident until we obtain and thoroughly examine the phone. Customer safety remains our highest priority and we want to work with any customer who has experienced an issue with a Samsung product in order to investigate the matter and support them. The issues with the Galaxy Note7 are isolated to only that model.”
So the official line from Samsung is that the Galaxy S7 Edge is safe to use; at least when it comes to the specific battery fault affecting Note7s. We’ll be updating this story with more news as we have it.
[Via Phone Arena]