Apple has launched a replacement program for faulty USB-C charge cables which came with its MacBook computer range. A “design issue” may cause the charge cables to fail. Here are the details.
The USB-C cables were distributed with a range of MacBooks up until June 2015. The faulty cables cause MacBooks to not charge or only charge the devices intermittently. The problem affects a limited number of cables, according to Apple, and the vendor is offering replacements for eligible customers.
You can identify if your charge cable is affected by checking the stamp on it:
If you own one of the dodgy cables, you can get a replacement through Apple retail stores or an authorised Apple service provider. Alternatively, you can contact Apple Support. You will need your MacBook serial number to receive a replacement cable.
For MacBook owners who provided a valid mailing address during the product registration process or Apple Online Store purchase, the company will send you a new cable by the end of February 2016.
This is the second time this year that Apple has recalled charging accessories. Late last month, the company offered replacement power adaptors for Macs and some iOS devices that were sold between 2003 and 2015 due to risk of electric shock to users.
[Via Apple Support]