Ask LH: Should I Return My FitBit Force?

Dear Lifehacker, In December, I decided to import a FitBit Force from the US, via a mail forwarding service. Of course, FitBit have now issued a recall, and I received an email from the US product safety commission to return the item. I’m concerned that since the item is meant to be returned, FitBit may stop supporting it (or not put in place new updates). So is it worth sending it back to the US, or should I just continue to use it? And if I do send it back, what other fitness tracker is as good as my beloved Force? Thanks, Grey Import Gone Bad

Dear GIGB,

It seems unlikely that the software on the next FitBit Force will be radically different to the current model: it was well-received, and the recall was due to issues with the wristband, rather than the way it worked. With that said, FitBit will want to make sure the next release is impressive enough to offset the negative publicity from the recall, so we’d expect there to be some changes. We’d also expect that there will be no more updates for the current device: why patch something which officially isn’t on sale at all?

Whether you return it is mostly a question of finances and health. If it’s working well for you and you haven’t suffered an allergic reaction, then you can keep using it — at least until a new model that appeals more comes along. If you’ve seen any evidence of the allergic reaction, send it back.

As for the question of what you should buy as an alternative, we covered this in some depth recently. The short version? The next FitBit Force is probably worth hanging out for, but if you can’t wait, the Jawbone Up is also a solid choice.


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