Planhacker: Ultimate NBN Guide, November 2012

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Planhacker: Ultimate NBN Guide, November 2012


Living in an area where the National Broadband Network (NBN) has already rolled out? You have a lot of potential providers to choose from. In our most comprehensive Planhacker ever, we’ve rounded up 383 plans on offer from 20 providers in a custom spreadsheet that makes it easy to find the ideal option for you. We’ve identified all the main issues you need to consider before signing up and the pros and cons of each offer, and picked out the best-value plans in a range of categories. Get connected!

Image courtesy of Shutterstock

We’ve updated and massively expanded this Planhacker as part of our National Telework Week coverage. High-speed broadband makes working from home much more feasible; the biggest challenge is often choosing the right plan in the first place, and that’s where we can help.

Accessing The NBN


find out when that’s due to happen in your areadue to be finished until 2021

Because the NBN Co is being rolled out nationally and being made available to any qualifying wholesaler, providers in this list include familiar national brands (Telstra, Optus, iiNet, Internode) as well as smaller local suppliers you’ve almost certainly never heard of. We’ve seen massive consolidation in the existing internet service provider market, but the emergence of the NBN does mean small local providers can, at least in theory, compete with the larger players.

When looking at NBN plans, it’s important to make sure you’re comparing like with like. The most basic plans include nothing but broadband connectivity (and that’s our focus here), but some prices also include landline-like phone services, TV-like services and other options. Many providers quote a cheaper charge for internet access if you also sign up for other services (such as a mobile phone or internet telephony). We’ve quoted standalone prices in this listing.

Check our guide to five common mistakes people make when assessing NBN plans to avoid making inaccurate comparisons. In particular, remember that the NBN doesn’t include line rental; unless you have naked ADSL, you need to factor that in when comparing the cost of these options to existing ADSL2 plans.


Remember: the network you connect to will be the same no matter which NBN provider you choose (which is not always the case with ADSL, where providers sometimes have their own exchange equipment and sometimes buy in from Telstra or Optus). As such, the details (such as how your connection is shaped and how effective customer service is) become important.

There’s a lot of divergence in the plans on offer so far, but there are also many plans that are astonishingly similar. Companies offering monthly download totals of 10GB, 50GB, 100GB and 400GB are invariably reselling plans supplied by wholesaler Nextgen Networks. These plans aren’t always identically priced, but they all follow the same basic structure.

Issues To Consider


Telecommunications Consumer Protections

Speed: ISPs offering NBN services have to choose from a set of standard speed combinations: 12Mbps download/1Mbps upload, 25Mbps download/5Mbps upload, 50Mbps download/20Mbps upload and 100Mbps download/40Mbps upload. (Extel also offers an unusual 25/10 combination to some customers). Faster plans have a higher cost, but higher speeds have proved more popular amongst NBN customers to date. Note that factors other than the network itself (including your home network and the types of content you access) will influence the actual measured speed you experience, but performance will be much less variable than with ADSL.

Data allowances: The cheapest plans on offer include just 10GB of data a month. The most generous offer 1TB (1000GB) a month (with the option to add data packs if you want even more). 10GB isn’t a very large amount, especially if you download any patches to your system. You arguably would have to be running a design consultancy or downloading an unwatchable volume of content for more than 1TB to really be a requirement right now on a home connection, but if there’s one thing the internet has taught us, it’s that our requirements rarely shrink. Most (but not all) providers let you upgrade to a plan with a higher allowance if you realise you’ve selected a plan that doesn’t offer enough, but the majority limit such switches to once every 30 days.

We haven’t yet seen any unlimited NBN plans. TPG is planning to introduce one on the lowest-speed 12/1 option for $69.99 on a 12-month contract, but it isn’t on sale at this writing.

Peak/off-peak: A handful of providers (iiNet and iPrimus) divide their data allocations into peak and off-peak components. The hours vary (we’ve listed them with each provider), but cover late night activity (the earliest one kicks in at midnight). Generally, we’d recommend careful consideration before signing up for a peak/off-peak plan, as it does fundamentally restrict the way you can use the service and means you’ll be paying for a data allowance you never use. Analyse when you actually go online carefully if you’re considering this route. An automated setup for downloading torrents is the most obvious use for an off-peak connection.


Shaping and data packsshaping

Shaping speeds have improved during the life of the NBN (both Internode and Exetel have increased their speeds since our last roundup), but can still be a problem. Some providers allow you to purchase additional data packs, either as a one-off option to avoid monthly shaping or as an ongoing deal to upgrade an existing plan. Again, we’ve detailed the costs of each of these in the company commentary below.

Upload counting: The majority of providers include both downloads and uploads when calculating your data usage. The only exceptions we’re aware of are Engin, DeVoteD NBN, Exetel and MyFibre, all of whom count downloads only. If you regularly share large files, this could make a significant difference (but I wouldn’t choose provider on that basis alone).

Contract length: The majority of providers ask you to sign up for a 24-month contract. A handful offer 12-month or month-to-month deals. Shorter contracts usually mean higher setup fees. If you exit a contract early, you’ll have to pay out the remaining value even if you’re not using the service. We’re not fans of long contracts, especially for internet services, but most providers are keen to lock you down as long as possible.

The NBN Planhacker Spreadsheet


The table lists monthly fees (we don’t include any bundling discounts in that figure); speeds; downloads limits (peak, off-peak and total); setup fees; contract lengths; minimum cost over the length of the contract; the cost per MB; what speed your connection gets shaped to if you exceed those monthly limits, and whether those limits include uploads as well as downloads.

Note that the setup fee generally doesn’t include an NBN-ready router. You’ll have a range of these to choose from, depending on your provider. Some will provide the router for free if you sign up for a longer contract. In theory you could plug a single computer directly into the NBN connection, but it’s far more helpful to connect a router so you can shared the connection via Wi-Fi or ethernet cabling.

We’ve listed all the plan details in an embedded spreadsheet so you can narrow down the options that appeal to you. You can sort and filter the table by clicking on the column headers, so that you can (for instance) only see plans running at 100/40, or sort in order of total download limits or monthly prices. We recommend clicking on the full screen button in the bottom right corner of the spreadsheet so you can see all the columns at once. Individual notes on each provider (in alphabetical order) and links to their sites follow the main table.

Provider Notes

These aren’t exhaustive summaries of what each provider offers, just highlights of issues that might not be immediately apparent in the plan listing.

Ace Internet Services

Stuff to watch out for: Ace Internet Services appears to be using the Nextgen pricing structure, but isn’t one of the cheaper offerings. Its site doesn’t offer much detail on the plans.

Activ8me

What we like: Activ8Me offers one of the best-value no contract deals. That said, if you sign up for a contract for 12 months, your data allowances are doubled. (We haven’t noted this in the table as it’s not clear how long that deal will run for.)

Stuff to watch out for: If you bundle phone services, you’ll get $10 a month off the quoted prices. The shaping speeds (128/128) are lower than virtually everyone else in this listing.

AusBBS

Stuff to watch out for: AusBBS launched with an interesting idea: offering a pay-as-you-go service, so you don’t pay for a large chunk of data that you never actually use, but have the freedom to use more data in busier periods. As we noted when analysing that launch, however, that doesn’t work out to be particularly good value. The plans relaunched this week with a more realistic 10GB allowance for basic use, but it’s still a specialised niche.

Club Telco

What we like: Club Telco is one of the few providers offering a no-contract option.

Stuff to watch out for: While the Club Telco claims no setup fees, you do have to pay an annual $50 membership fee, which we’ve included in the setup cost calculations.

DeVoteD NBN

Stuff to watch out for: DeVoteD (a DVD reseller which has moved into telecommunications) claims that it doesn’t count uploads, but its terms and conditions make clear that if your volume of uploads exceeds the monthly download limit, you’ll get shaped. You can choose between 12-month and 24-month contracts.

Engin

What we like: Engin doesn’t count uploads.

Stuff to watch out for: Only three plans on offer, they’re all overpriced, the shaping speeds are slower than anyone else in this listing, and you’re stuck on a 24-month contract. Avoid.

Exetel

What we like: Exetel has a lot to recommend it. It has the cheapest plans on offer in the market, offers the unusual 25/10 combination in some locations, has the fastest shaping speed of any provider in our table (1024/384), doesn’t count uploads and includes a free VOIP number connection as part of the deal. Right now, it’s the provider to beat in terms of overall value for customers who don’t have huge download requirements.

Stuff to watch out for: The largest data allowance Exetel offers is 300GB. People who want more than that will have to look elsewhere (or put up with regular shaping). That said, with uploads not counted, some torrent types might still find 300GB sufficient.

A more important consideration is that Exetel offers cheaper pricing by taking a fairly minimalist approach to service. If you have regular issues and have to contact support a lot, it’s entirely likely you’ll find your contract cancelled and your service cut off. That’s not likely to be a problem for the typical Lifehacker reader, but it might make you think twice before signing up less tech-literate relatives.

iiNet

Stuff to watch out for: iiNet divides its data allocations into peak (8am-2am) and off-peak (2am-8am) periods. If you want extra data without being shaped, you can purchase extra data packs ($10 for 5GB; $15 for 10GB; $30 for 25GB; $50 for 50GB; $80 for 100GB). Only 24-month contracts are offered. Note: iiNet subsidiaries TransACT and Westnet sell identical plans.

Internode

What we like: Although Internode is now owned by iiNet, it has maintained distinct NBN plans, and offers a no-contract option and no peak/off-peak distinction, unlike its parent. Shaping speed is now a reasonable 256/256, rather than the slower version it previously offered.

Stuff to watch out for: For equivalent amounts of data, Internode is generally pricier than iiNet. You can purchase extra data packs if you want to up your allocation. These follow the same pricing as iiNet ($10 for 5GB; $15 for 10GB; $30 for 25GB; $50 for 50GB; $80 for 100GB).

iPrimus

What we like: The enforced contract period is only 12 months.

Stuff to watch out for: iPrimus has peak (10am-2am) and off-peak (2am-10am) periods. The peak/off-peak distinction doesn’t apply to its 1TB plan. Its rates are lowered if you bundle other services.

MyFibre

What we like: MyFibre doesn’t count uploads.

Stuff to watch out for: If you sign up for a phone plan from MyFibre, your data allowance is doubled. While uploads aren’t officially counted, if your volume of uploads is more than 2.5 times the volume of your downloads, you’ll be asked to switch up to a costlier plan.

Mynetfone

What we like: MyNetFone has the best value 1TB plan we’ve spotted.

Stuff to watch out for: MyNetFone promotes ‘data boosts’ to increase your allowance, which means you don’t get a shaping option. The boost pricing is rather more generous than similar deals from iiNet and Internode: 100GB for $15, 250GB for $20, 500GB for $25 and 1TB for $40. Adding 1TB to the existing 1TB plan creates a $140 2TB plan which doesn’t have any obvious competitors right now. Contracts run for 24-months.

North Queensland Telecom

What we like: You get 100 free VOIP calls per month with the service.

NuSkope

Stuff to watch out for: An unremarkable but competitive provider, selling standardly-priced deals originating from wholesaler Nextgen. You can choose between 12-month and 24-month contracts.

Optus

What we like: Optus’ initial range of plans covered a diverse range of price points and didn’t require a contract, but also imposed peak/off-peak conditions. Its current plans have ditched peak/off-peak, but the cheap options have disappeared. We’ve only listed its standalone NBN plans here.

ORCA Network

What we like: No setup fees, which is unusual for a provider offering these Nextgen plans. Contracts run for 24-months.

Southern Phone

What we like: Southern Phone is one of the few providers to offer a 1TB plan, though it’s not the cheapest one out there.

Telstra

Stuff to watch out for: Telstra’s plans fall into two quite distinct categories. Firstly, there are Internet-only options which are very expensive compared to everyone else, still lock you into a 24-month contract and which have high installation fees. (All these options have prices which end in .95). These plans can be safely ignored.

More interesting but harder to directly compare are its plans with prices ending in a 0, which also include various phone options. The $80 and $90 plan gives you free local calls; the $100 plan lets you call Telstra mobiles; the $130 plan lets you make STD calls, and the $150 plan makes calls to all Australian numbers, mobile or landline, free. Add in bundling discounts if you purchase extra services and it’s very hard to make a direct comparison (which is, no doubt, partly the intention). That said, when you can pay $40 a month for an unlimited mobile service, I can’t imagine too many people getting excited by these offers. Weirdly, Telstra is only offering two speeds: 25/5 and 100/40.

TPG

As we noted earlier in the article, TPG doesn’t yet have an NBN offering, but has said it intends to introduce an TPG is unlimited plan.

TransACT

TransACT’s plans are identical to its parent iiNet, so we haven’t broken them out separately in the table. See the iiNet analysis for a full discussion.

Westnet

Westnet’s plans are identical to its parent iiNet, so we haven’t broken them out separately in the table. See the iiNet analysis for a full discussion. (Didn’t I just say that?)

Yourhub

Stuff to watch out for: The shaping options for Yourhub are less generous than other similarly-priced plans.

ZettaNet

Stuff to watch out for: Yet another provider who appears to be buying its services from wholesaler Nextgen, but not the cheapest option in that context.

Our Pick Of The Plans


The only plans we would definitively not recommend for anyone are the Engin options and Telstra’s data-only plans, both of which are badly overpriced. On a more positive note, here are some obvious standouts that match with common usage scenarios.

Cheapest bargain plan: Exetel’s $35 12/1 plan offer 50GB of data — five times as much as the similarly-priced deal from Club Telco. For $5 a month more, you can shift to a 25/5 Exetel plan with the same amount of data.

Cheapest 100/40 plan: Exetel wins here again, with a 100/40 plan with 50GB for $45.

Cheapest no-contract option: The no-contract providers in the table are Activ8Me, AusBBS, Club Telco and Internode. Activ8Me has the cheapest plans.

Cheapest 1TB plan: We’re assuming 100/40 is a speed requirement here. Six companies offer a 1TB option at that speed: Club Telco, iiNet, Internode, iPrimus, MyNetFone and Southern Phone. iiNet and MyNetFone are the cheapest ($99.95), but MyNetFone gets extra points for not having a peak/off-peak distinction. You can also add an extra 1TB data boost to the MyNetFone deal for $40, meaning you can get 2TB for $140 — a great deal for the data-hungry.

Know of other NBN options that are available? Spotted a mistake in the table? (We’ve worked hard to make it accurate, but with that amount of data, errors will still creep through). Tell us in the comments.

Lifehacker’s weekly Planhacker column rounds up the best communication deals.

Comments

  • Soooooo expensive. I really don’t know who is going to move over unless ADSL2 plans get canned by the providers. I really don’t think we need the speeds yet as we’re not all streaming HD video all day. The cheapest 100/40 plan gives about 1/10th the downloads you’d currently get for that price.

    • False. Find one example where adsl is cheaper than NBN on a like for like basis. For simplicity you cant include “unlimited” plans, although tpg has broadly some of the cheapest unlimited plans and it offer exactly the same speeds (actually higher, as average adsl speed in australia is 10mbit) at the same price on the nbn.

  • I think it’s fairly short sighted to say that its so expensive and no-one will move over. There may be some cases where included data limit aren’t as good value as existing large ADSL or cable plans, But don’t forget the multitudes of people though that are just keen to get off slow, outdated copper lines. I personally max out at 5mbit a second and will jump to the NBN as soon as it’s available. I can stay with iinet, get exactly the same quote at 50/20 for $5 more…a no brainer!

    As for saying the speeds aren’t needed and that we aren’t streaming HD, why is that…because the network’s not there yet! Something needs to come first, and in this case in a few years when the network has progressed, I’m certain we will be seeing applications for it!

  • The Telstra 200GB 100/40 plan is listed twice, once as $79.95 and once as $100. At the moment, I am paying $78/month (which includes their budget phoneline), but speed is 100/2.5.
    If I could get the increased upload speed for $1.95, it would be a bargain and relatively equal to my current plan so far as data is concerned. However, if my price went up $22, then not so much.

  • Maybe a stupid question because I haven’t researched this (because Joondalup WA won’t get nbn for 100 years).
    when providers say upto 100 mbps for nbn plans, is one likely to get anywhere close to 100 mbps? my current ADSL 2+ with iinet claims upto 12 mbps but i usually get 2-4 mbps speeds (6mbps on my birthday). Do you think we’ll get a similar deal with nbn – i.e is it actually worth getting a “upto 100 mbps” plan?

    • A really simplified view of NBN is as below :-

      Provider -> NNI -> CVC -> AVC -> Customer

      So, up to 100mbps means that NBN will configure your connection (the CVC->AVC) to allow up to 100mbps. It’s then a matter as to how contended your service provider makes their CVC, and contention further up the line when they backhaul the traffic.

      As an example, a Service Provider could but a 500Mbps CVC from NBN, but then sell 100 services on that CVC. That would mean that each customer would only get 5Mbps if all the customers were online using the service at the same time. In reality though, not all customers are online and active at the same time, so customers may see 100Mbps at times, but during peak times their speed would be lower.

      And once it gets back onto your providers network, it may be contended even further.

      You are more likely to see speeds closer to the maximum, as fibre doesn’t really lose speed as you get further away from the Point of Interconnect.

  • The on peak/ off peak parts of these contracts are ridiculous. I am force to deal with this as i do not life in a metro area. i find it suprising that such a thing will still exist on the NBN. Isnt the idea of the NBN to provide a faster more efficient service for a reasonable price?

    • Looking at the plans, only iiNet and iPrimus now have off peak.

      Given that NBN will mean that you have a choice of providers, you are free to choose from the many other providers who don’t have off-peak data. If iiNet and iPrimus are the only providers in your area now, then that won’t be the case for long, as other ISPs develop their networks.

      The idea of NBN was never about price – it was about about setting an entry level for Broadband in Australia, and guaranteeing that everyone could get at least that minimum speed. But regardless, there are so many providers, with so many data points and prices, that you can surely find a plan that’s right for you without having to have on/off peak.

  • It’s interesting looking at these – I’m on Optus cable, and while I’m still pretty pished with them for their recent price hike, I get a very consistent 16-18 mbps from this. We’re talking a movie in 10-15 minutes and a 45 min TV episode in 3-4. While the “more is more” part of me looks at 100mbps and just wants it, the reality is that a 25/5 @ 100GB for around $65 is going to be about the same – or slightly better – than what I currently have. The 12/1’s are almost the same price, so to me at least, 25/5 looks like the sweet spot…

  • I am sick of waiting, it’s going to be at least 2 more years where I am and all the surrounding suburbs get it first for some bizarre reason.

    Hanging out for a decent upload speed 🙂

  • I live in Bayswater, a major suburb not far from Perth, I checked that NBN rollout map a while back and there are no plans for a NBN rollout here within the next five years. Eventually I’m going to get sick of waiting. A lot of people in other developed countries already have access to speeds around 25-50Mbps from what I’ve seen. My download speed is only 3Mbps, and because of this, I almost always avoid downloading games and other large files off the Internet (e.g. Steam games). I prefer to go to a retail store and buy the wanted software or games from there since it’s faster, even though it’s usually more expensive. As for streaming content like videos, I usually avoid streaming in HD, unless the video is something decent.

    I’ve heard of some Australians struggling to get broadband access, so some would probably consider me lucky I have it though.

  • I would like to add a few more things to the “Issues to consider” section when choosing an ISP.

    You also have to look into things like:
    -bundles and discounts
    -unmetered content
    -network limitations (slowing down torrents)
    -Optional extras – Number of emails, type of IP address
    -Internet filtering
    -Support methods
    -Legal things – exit fees etc
    -Payment methods

    and a few other things I have explained in more details here: http://www.jackcola.org/blog/228-everything-you-need-to-look-out-for-when-signing-up-with-an-isp-and-connecting-to-the-internet

  • Missed one ISP, around for over 10 years. Was only concentrating on the Fraser Coast, now State wide following the NBN outroll, if I understand it correctly. Free Fritz!box to use. Never had 1 TIO complaint. They dropped a brochure in my mailbox when our Greenfield got enabled. They hooked all my stuff up and on 100Mbps I get close to 94Mbps if I hook my laptop with a cat5 cable to the Fritz!box. Uploads not counted and high shaping speeds. My contract is only six months, but really I do not see any reason to leave. http://www.fastel.com.au/solutions/nbnr/index.html

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