Global Operation Sees Infamous ‘Microsoft’ Scammers Finally Taken Down [Updated]

Global Operation Sees Infamous ‘Microsoft’ Scammers Finally Taken Down [Updated]

An international operation four years in the making between Australian, North American and Canadian authorities has taken down one of the world’s largest — and coincidentally most annoying — fraud groups: the infamous phone scammers posing as Microsoft tech support employees. Here’s how it all went down.

More: Microsoft Scam Callers On The Loose Again How To String Along A Scam Caller The Biggest Scams And How To Avoid Them

Australia was the first country to be hit by the Microsoft tech support scam in a fraud operation that spanned the globe.

In 2009, the phone rang at the Australian Communications and Media Authority (ACMA). It was someone calling to complain. Not a new thing for the ACMA, but this was the start of something big. Something that would sweep the world, taking innocent users wanting to stay safe online for millions of their dollars.

The first caller to the ACMA complained about receiving an unsolicited marketing call from someone saying they were from Microsoft. It was not only unusual, but illegal that this person was called, seeing as how they were one of the eight million Australians registered on the ACMA’s Do Not Call register. Pretty soon, the phones were ringing off the hook at the ACMA as Do Not Call registrants began flooding the agency with complaints about Microsoft scam callers.

What were these scammers doing to draw the ire of so many people?

Here’s how the scam ultimately works: a scammer calls you posing as a Microsoft employee. Seeing as how Windows is the dominant platform, it’s a fair bet they’ll get someone they can work with. The “Microsoft employee” tells you that they’ve detected a problem, breach, glitch or error in your PC, and walk you through a support process to remedy your problem. Herein lies the rub: by following the steps, you open up your computer to the very hackers these scammers tell you you’re protecting yourself against.

Adding insult to injury, the scammers then hit callers up for a “service fee” for giving you such great protection. So not only do they have your credit card, but now they have everything they need to break into your computer at a later date and pinch (or place) whatever they like. Computers that fall victim to the scam are often used in botnets for spam distribution or they’re just used as keyloggers, waiting to scoop up the details of an unsuspecting user.

It’s worth mentioning early on — despite the fact that none of you are gullible enough to fall for it — that nobody calling about a “problem” with your computer that you haven’t noticed before is legitimate, and if you’re concerned, hang up on them.

Upon realising what was going on, the ACMA moved quickly to fight back, and to tackle a problem this huge, it needed international help. The ACMA passed the scam alert onto the Federal Trade Commission (FTC)in the US.

That was in 2009. Three years on from the first report into the ACMA about the Microsoft scammers, over 10,000 complaints have been recorded. The ACMA says that the worst point came two years ago, when every second complaint to the agency was about the Microsoft scammers. This was in 2011 — a year when scam activity had doubled on the previous period. 52 per cent of the 83,000 scam complaints the ACMA received in 2011 presented as phone scams. All in all, in that 12 months, Australians lost a total of $85.6 million to various scammers.

It had to stop.

The ACMA intensified its efforts and worked with other agencies around the world — including the Canadian Radio-Television and Telecommunications Commission — to bust the scammers.

Today, in the wee hours of the morning via video link to the US, ACMA chairman Chris Chapman said that the scammer’s reign was finally over.

The FTC in the US recently won court orders against the US-based parties involved in the Microsoft calls scam. These are the first individuals to be caught in connection with the scam. They’ve had their assets frozen and they are presumably now awaiting a hearing over fraud charges.

Update: Here’s how the FTC moved on the scammers to shut down their massive operation:

FTC papers filed with the court alleged that the scammers hoped to avoid detection by consumers and law enforcers by using virtual offices that were actually just mail-forwarding facilities, and by using 80 different domain names and 130 different phone numbers.

The FTC charged the defendants with violating the FTC Act, which bars unfair and deceptive commercial practices, as well as the Telemarketing Sales Rule and with illegally calling numbers on the Do Not Call Registry. It asked the court to permanently halt the scams and order restitution for consumers.

The FTC cases targeted 14 corporate defendants and 17 individual defendants in 6 legal filings, Pecon Software Ltd., Finmaestros LLC, Zeal IT Solutions Pvt. Ltd., Virtual PC Solutions, Lakshmi Infosoul Services Pvt. Ltd., and PCCare247, Inc., and individual defendants in each of the cases.

The ACMA’s-own Chris Chapman said that these busts prove that law will catch up to scammers eventually.

“The message for scammers is they cannot use the global and borderless world of communications to avoid laws that protect Australians against scams. With new scams appearing more frequently, our citizens need to be vigilant and not respond to insidious trickery,” he said via video link today.

Congratulations, ACMA. Here’s to a world with less scumbags.

Image: Kevork Djansezian/Getty


  • I actually work with an ISP and we regularly get lists compiled by ACMA showing machines which appear to have virus or ‘zombie’ activity. And yes, we do identify and call most of these customers (especially repeat offenders).

    So not everyone calling about a problem they hadn’t noticed previously is a scammer.

    • While this is true, the ISP will generally know your name and will be a company that you already have a relationship with. As such, it wouldn’t be the same as someone calling saying they’re from “Windows” (they never said Microsoft in the times they called me).

    • I’ve had three calls today. I strung the first along. hung up on the second, and abused the third. The last guy was obviously sick of copping abuse, so gave me some back. Great fun!

  • good work! i recently bought a house and had only had my phone line connected for 2 days, but some how they had already had my details and called me up… obviously i just strung them along but the fact they got my number so quick is crazy.

  • I wish there was a guide somewhere showing how you can help track these guys down. I’d happily setup a VM on my PC with certain tracking tools and let them connect and do some tracing on them and then forward it to the relative authorities.

  • I didn’t know the ACMA had a registry you could go on!, anyway good job ACMA nice to see someone is doing something right.
    These guys will still operate in other countries with not problem.
    On a slightly different note here in Japan (were I live now) there is a common phone scam where some young guys call up old people with the opening line ‘Hi it’s me’ the receiver then says ‘Oh little Taro how are you…’, the scammer then convinces them to transfer money into a bank account that they need because they are in great trouble.
    The world is full of scum.

  • From what I’ve read the bulk of the scammers are based in India. So they’ve got some kind of court order pending further investigation in the US … so what? Is it a conviction? No. And what about pursuing these fraudsters in the India itself? Any criminal actions there? Is it even a crime in India?

  • I had one of them call me up and when I said to him why would I give you my details, he asked me if I liked sex. I won’t put up what I said to him but he copped a mouth full.
    The next time was a woman who hung up on me after I told her what to do with her scam!

  • Aww I enjoyed receiving calls from them. Always gave me a challenge to come up with new and interesting ways to string them along for as long as I could.

    • I just told them i didnt have any more coins to put into the electricity meter and timed it to drop out just as they were getting to the good part….

  • Have had 4 calls in the last week all around 4.30pm AEST, I just tell we are tracing your call and they hang up. The best one I used was telling the person I will find them and burn the building down around them, then I am told they will report me to the police for the threat and I tell them to go ahead as they’ll be arrested for scamming.

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