How To Handle That Email Or Phone Call You Totally Forgot About

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How To Handle That Email Or Phone Call You Totally Forgot About

We all get busy — or even sometimes lazy — and forget to return a call or answer an email. This often leads to problems and can even ruin a good opportunity. Here’s how to repair the damage next time you drop the ball.


andjust like William S. Borroughs

When You Drop the Ball, apologise Responsibly



First of all, I want to say that I’m really sorry I am only replying to your email now. I can get a little scatterbrained when life gets busy and lose track of even more important things. I’m sorry for leaving you hanging when you’ve already been so nice and helpful.


When Possible, Apologise Preemptively

Of course, it’s better to just respond in a 24-hour period whenever possible or you may miss out on an opportunity. For example, a late response can take you out of the running for a job. It would be nice if we lived in a world where there wasn’t such a premium placed on immediacy, but that’s reality. If you feel like you’re going to have trouble keeping up on calls and emails, respond as soon as possible to just let someone know that you’re overwhelmed and that a proper response will be a little later than usual. If you set expectations, you’ll buy yourself additional time. When all else fails, however, just keep the above apology ready to help get you out of trouble.

This post was illustrated by Dana Zemack. Check out more of her stick figure comics and follow her on Twitter.

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