Surely not as many as Telstra seems to think. Every month, as a Telstra customer, I get multiple reminders that my credit is about to expire. Not just two or three, but as many as five SMS reminders over a 25-minute period. I think I'd prefer it if they sent me one SMS when my credit actually expires. Who's with me?
I've been on a Telstra prepaid SIM since my Vodafone contract expired a couple of years ago. My needs change on a month-to-month basis, so being able to upsize or downsize my talk/data cap every time I recharge is important to me. I understand that being reminded to recharge is an integral part of the prepaid arrangement, but this is just really annoying.
I tweeted Telstra once last year asking them what was up with the recharge reminder spam. Whoever mans the Twitter account apologised and said Telstra was working on a fix. I tweeted again over the weekend after coming to my wit's end — the phone buzzed every couple of minutes over a half hour period as I was trying to have a nap. This was the response:
@ellyhart Hi Elly. Apologies for the frustration :( Multiple reminder SMS is a well know issue atm, we're currently working on a fix! -Scott
— Telstra(@Telstra) February 25, 2012
All I need is one reminder, on the day that my credit expires, telling me that I need to recharge. How many reminders do you get with your carrier? How often do you want a top-up reminder? Tell us in the comments.