Don’t want to get stuck with a long wait when you ring a support line? There’s a trick you can use for skipping the queue: just call sales line instead and act confused.
Photo remixed from an original by Valentyn Volkov (Shutterstock)
Because companies essentially exist to make money, they’re generally going to have a larger staff available to help with sales calls. That means less people are available for customer support and you’re stuck with longer wait times. For this reason, you can often expedite your support call by simply calling the sales line instead.
At the very least this will prevent you from dealing with the telephone tree as you can ask the sale rep to transfer you to the proper department. In some cases, if you act confused, you can request that the sales rep stay on the line with you until you get to the correct department. Because they probably don’t want to wait on hold either, this can bump you to the head of the line. This is kind of unfair to the others who are legitimately waiting, but should you be in a particular hurry one day and really need to get ahead, it’s not a bad idea to put into practice. Thanks for the tip, Ehaab!
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