Data Recovery Insurance Could Save You A Nasty Bill

Data Recovery Insurance Could Save You A Nasty Bill

Data recovery specialists can do a remarkable job of getting data back from failed or damaged hard drives, but you’ll often pay a hefty price for the privilege. As such, the newly introduced data recovery insurance option from Kroll Ontrack and Covertec sounds like a sensible investment.

For $50, you get three years insurance covering recovery on a specified device, to a maximum of $1,000. (Once you’ve made a claim, you’ll need to take out a new policy.) For critical business or personal data, it seems like a pretty good bet; it’s certainly a lot better than getting stuck with a massive bill when you can’t afford it.



  • Most HDD recovery operations that need a professional data recovery outfit. I do a fair bit of low-grade data recovery work, and even something like getting a matching drive to swap the logic board can set you back $200-$300.

    A few quotes from their site I’m not happy with:

    ‘Statistics show that only 15% of Hard Drive Data is recoverable after being opened and exposed to dust and air particles.’
    ‘Successful recovery means that the supplier is able to recover 1% or more of the data
    from the original faulty electronic media.’
    ‘Accidental damage means physical damage that occurs as a result of a sudden,
    unforeseen and unexpected event. The event must arise from a single identifiable

    For the list of things they won’t insure you against, check here:

    So in summary: this is a pretty good deal if you regularly drop your phone in the pool or worry your laptop might get dropped (by you, you cant lend it). Good backups insure against far more than that and cost about the same.

  • I am going through the process now.

    Personal USB datadrive which has most of my life on it had a failure involving a rather large dalmatian
    This was a backup from my failed mac book pro from about a year.
    You would think i would have learned

    Quoted bill – $2200.
    S%#t happens.

  • i think its a way for them to drum up more business. Get you to put that $1k towards a full recovery. Any real recovery, would cost thousands.

    $1k recovery just means that the data is accidently erased or formatted, and they will attempt to get it back. Anything involving physically pulling the drive apart will send that bill sky rocketing.

  • Just finished a catastrophic RAID failure for my small business. So many things went wrong to culminate in the server failure. 1) Original server was setup by factory as RAID0 instead RAID5 as requested; 2) battery backup failed due to old batteries and not reported as bad by software; 3) power outage and 4) failed backups using Symantec software.

    I was literally on the verge of tears; didn’t sleep more than 2 hours over a 2 day period frantically trying to get my server up (mom/pop business; no IT department).

    The BEST thing I did was to run the 4 drive RAID array to my local data recovery lab. Luckily; I live in Toronto and we are a world center in data recovery (I used CBL Technology; I am in no way affiliated).

    Anyways, they were able to pull my data out within 24 hours.

    I called 3 IT companies and they all suggested that I try to run a windows restore/rebuild procedure as it was only showing a NTOSKRNL missing error. We tried to read the backup files but they were never tested and the only backup that was valid was 2 weeks old.

    When things come crashing down; you no longer think about just the money but all the irretrievable stuff. 2 days of crazy worry, business disruption and lost sleep 🙁

    Total out of pocket costs have not been tallied but the data recovery guys charged $3000 and that was WAY cheaper than I thought. Luckily; I didn’t have hardware failure; only a dirty array that they could rebuild.

    For personal information that can wait 1-2 weeks for a recovery/rebuild; that’s ok (I’ve lost my own personal drive information once).

    For mission critical stuff… Man, that’s the nightmare.

    BTW; CBL managed to get 100% data back.

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